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Tshepiso Lelaka

@tshepisolelaka

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I grow B2B accounts through retention, recovery, and strategic portfolio expansion.

South Africa

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What I'm looking for

I'm seeking a remote Account Manager or Customer Success Manager role with an expanding global business where I can own client retention, account health, and organic growth.

At Wicked Convenience, I manage 118 B2B accounts, focusing on churn prevention, account recovery, and long-term portfolio growth.

I've ranked as the top performer for 19 of the last 22 months, achieved the team’s highest average sale size, and grew my active portfolio from 49 to 118 accounts. I also secured a key dealer group as a main supplier, including a R120,000 flagship-site opening order.

I build trust through consultative business reviews, client education, and practical solutions to operational friction. I use GeoRep, Palladium, and Sage to track account performance and guide retention-focused engagement, while building familiarity with HubSpot, Salesforce, and Monday.com.

Earlier, I supported onboarding, purchasing, collections, internal sales, and business development at Wicked Imports divisions. I also built and managed Happy Seedling end-to-end, from customer acquisition through operations and fulfilment.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative (Account Management)

Current

Wicked Convenience (Division of Wicked Imports)

Jul 2023 - Present (3 years 2 months)

Wicked Convenience is a leading B2B wholesale and convenience supply partner in South Africa.

• Achieved the team's highest average sale size (R22,000 vs. team's next-best of R18,000) through a personal anchor-account targeting strategy
• Developed and taught an anchor-client targeting strategy, securing baseline quota through trusted anchor accounts per territory while nurturing growth accounts

Sales Administrator and Internal Sales

Wicked Convenience (Divison of Wicked Imports)

Mar 2022 - Jun 2023 (1 year 3 months)

• Identified a cross-region ordering issue in a newly implemented CRM that caused inaccurate sales tracking, and proposed restricting warehouse access by region to resolve it
• Resolved a recurring Thursday order delivery gap by proposing an internal cutoff exception to prioritize orders ahead of the weekend
• Redesigned product listing descriptions to reflect physical packaging colour-codes in th

Business Development Representative

Velas & Regali (Division of Wicked Imports)

Aug 2021 - Feb 2022 (6 months)

• Developed client relationships and acquired new business through consultative engagement
• Prepared proposals and pricing strategies for commercial clients
• Built long-term customer relationships that generated repeat business