I specialize in standing up support teams for early stage startups and forging strong cross-company connections to help streamline support offerings. I have a proven track record of team improvement and high performance in the SaaS space.
ALLooking for a job
Alex Landers
@alexlanders
Experienced support professional looking for a new challenge
United StatesExperience
Work history, roles, and key accomplishments
FLCurrent
Integration Analyst
Flowgami
Mar 2022 - Present (3 years 3 months)
Helping healthcare integration software startup. Assisted with hands-on user testing, as well as product feedback.Helping healthcare integration software startup. Assisted with hands-on user testing, as well as product feedback.
CGProduction Support Engineer
CUNA Mutual Group
Sep 2020 - Feb 2022 (1 year 5 months)
Helped to launch a digital lending platform as a part of CUNA Mutual's AdvantEdge Digital team. Served as a primary point of contact between Customer Success support teams and large engineering org to communicate customer feedback into actionable tickets. Developed and maintained working relationships with multiple teams to move customer issues through to completion efficiently.
Education
Degrees, certifications, and relevant coursework
Alex hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
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