Open to opportunities

Kathlyn Joy Abe

@kathlynjoyabe

Message

Experienced content moderator and quality analyst focused on reliable, standards-driven results.

Philippines

Message

What I'm looking for

I seek a role where I can apply moderation and quality expertise, receive mentorship, contribute to process improvement, and grow professionally in a collaborative culture.

I am an experienced content moderator and quality & support analyst with a background in customer service and chat support. I have worked across multiple global BPOs, reviewing text, images, audio, and video to ensure compliance with client policies and community guidelines.

I consistently meet production targets and client-specific metrics while providing floor support, coaching, and root cause analysis to improve team performance. I have been recognized with performance awards and have Lean Six Sigma White Belt certification.

I am adaptable, detail-oriented, and committed to continuous improvement, seeking to contribute to a team and company that value professional growth and high-quality outcomes.

Experience

Work history, roles, and key accomplishments

Current

Associate Customer Support

Current

Tech Mahindra Ltd.

Nov 2025 - Present (4 months)

Moderates text, image, audio, and video content, makes timely accurate moderation decisions per community guidelines, and flags high-risk content for escalation.

Content Moderation Policy Enforcement Escalation Management Accuracy Timely Decision Making

Teammate (Content Moderator)

TaskUs

Jan 2025 - Nov 2025 (10 months)

Reviewed content and user reports across platforms, applied client policies to moderate material, and maintained up-to-date knowledge of guidelines to ensure compliance.

Content Moderation & Compliance Reporting Attention To Detail

Advisor I – Chat Support

Concentrix

Aug 2024 - Jan 2025 (5 months)

Provided chat-based customer support using decision-support tools, clarified customer requirements, and resolved issues while maintaining empathy and service standards.

Chat Support Customer Service Problem Solving Decision Support Tools Empathy Communication

Quality and Support Analyst

Accenture Inc

Jul 2022 - Feb 2024 (1 year 7 months)

Reviewed quality jobs against client metrics, provided production floor support, conducted root cause analyses and coaching, and led calibrations and policy syncs to improve performance.

Root Cause Analysis Coaching Performance Metrics Production Support Policy Syncs

Content Moderator

Accenture Inc

Jun 2014 - Apr 2018 (3 years 10 months)

Reviewed content across platforms and user reports, ensuring compliance with client policies and guidelines while maintaining quality metrics and accuracy.

Content Moderation Compliance Policies Root Cause Analysis Time Management Client Communication