Lord Jesson Yngcong
@lordjessonyngcong
Enthusiastic content moderator with nearly 6 years of experience.
What I'm looking for
I am a highly adaptable professional with nearly six years of experience in the BPO industry, specializing in content moderation. My role at Wipro has honed my skills in monitoring user-generated content, ensuring compliance with community guidelines, and maintaining a safe online environment. I take pride in my ability to handle diverse tasks simultaneously, demonstrating my commitment to both professional and personal excellence.
Throughout my career, I have been recognized for my contributions, earning accolades such as the Wipro Top 1 Reviewer and the Wipro Gold Standard Award. My experience has equipped me with the ability to implement and refine content moderation policies, adapting to evolving community standards and platform-specific requirements. I thrive in both team-based and independent capacities, always striving to exceed expectations.
Experience
Work history, roles, and key accomplishments
Content Moderator
Wipro
Aug 2018 - Present (6 years 10 months)
Monitored and moderated user-generated content on a social media platform, including text, images, and videos. Ensured compliance with community guidelines, policies, and legal standards, removing inappropriate material to maintain a safe online environment. Implemented and refined content moderation policies based on evolving standards and platform requirements.
Payments Ads Email and Chat Support
Wipro
Provided support to customers regarding payment processing for advertising accounts. Assisted users with various issues related to their advertising accounts via email and chat channels. Resolved customer inquiries efficiently, ensuring a positive support experience.
Education
Degrees, certifications, and relevant coursework
Saint Columban College
Bachelor of Science in Information Technology, Information Technology
2014 - 2018
SANTA MARIA GORETTI COLLEGE
Secondary Education, General Studies
2009 - 2013
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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