Open to opportunities

trishala Rathore

@trishalarathore

Message

I grow regional customer success, retention, and revenue through strategic account leadership.

India

Message

What I'm looking for

I'm seeking a Regional Head of Customer Success role with P&L and multi-market ownership, where I can lead regional teams, strengthen strategic accounts, and drive retention, expansion, and sustainable business growth.

At 1to1help, I lead Customer Success operations for the West region, strengthening strategic client relationships and improving retention by 20% across the mid-market portfolio. I also streamlined onboarding and support workflows, reducing response turnaround time by 30%.

Previously, as Inside Sales Head at Accutech Power Solutions, I led regional go-to-market, acquisition, and account-growth efforts that contributed to a 25% revenue increase and 30% growth in repeat business. I build and mentor teams, improve CRM adoption, and turn customer insights into practical growth strategies.

Across customer success, sales, hospitality, communications, and donor acquisition, I’ve built training programs, service-quality frameworks, and stakeholder relationships that improve engagement, operational consistency, and long-term account value.

Experience

Work history, roles, and key accomplishments

Current

Lead Customer Success Manager

Current

1to1help

Mar 2022 - Present (4 years 5 months)

Owned Customer Success operations for the West region, leading strategic client relationships and retention initiatives. Improved customer retention by 20% and cut response turnaround time by 30%.

Customer Success Retention Team Leadership Stakeholder Management Onboarding Training CRM Customer Lifecycle Management

Inside Sales Head

Accutech Power Solutions

Dec 2018 - Mar 2022 (3 years 3 months)

Led inside sales operations and go-to-market strategy, owning client acquisition and account growth. Mentored a high-performing sales team, contributing to a 25% increase in revenue generation.

Inside Sales Sales Strategy Team Leadership CRM Client Acquisition Revenue Growth Pipeline Management

Team Mentor

Radius Hospitality Concepts Pvt Ltd

Mar 2017 - Dec 2018 (1 year 9 months)

Supervised and coached customer-facing teams, improving operational performance and service quality. Implemented service quality protocols that improved customer satisfaction ratings by 15%.

Team Leadership Training Service quality Customer Satisfaction Operational Excellence

Corporate Communications Executive

DFU Publications

Apr 2015 - Mar 2017 (1 year 11 months)

Led corporate communication initiatives, media coordination, and event-driven brand engagement activities. Conducted market research and stakeholder outreach to support business growth.

Corporate Communications Media Relations Event Management Market Research Stakeholder Engagement

Tele Sales Executive

HURT Foundation

Mar 2013 - Mar 2015 (2 years)

Led outbound sales campaigns, increasing donor acquisition rates by 20%. Developed persuasive sales scripts that improved conversion rates and donor engagement.

Outbound Sales Donor Acquisition Sales Scripting CRM Customer Service