ajith salian
@ajithsalian
Customer Relations Advisor at Tech Mahindra Ltd. (Vodafone Australia account), closing 135–150+ renewals and upgrades monthly.
IndiaWhat I'm looking for
At Tech Mahindra Ltd. (Vodafone Australia account), I manage customer relationships from onboarding and adoption through service upgrades and renewals. I close 135–150+ renewals and upgrades monthly while maintaining a 100% compliance score.
At Convergys India Pvt. Ltd., I coached and mentored technical support specialists and provided telecom support and account management, helping influence retention through issue resolution.
At Epicenter Technologies Pvt. Ltd., I managed 135+ retail credit card accounts for global financial brands, covering retention, collections, and servicing. I’m looking to bring this adaptable, retention-focused approach to a Customer Success Manager role in a product or service environment.
Experience
Work history, roles, and key accomplishments
Owned a high-volume customer portfolio for a global telecom client, managing onboarding, adoption, upgrades, and renewals. Consistently achieved renewal and expansion revenue targets, closing 135-150+ renewals/upgrades per month.
Team Coach / Sr. Technical Support Specialist
Convergys India Pvt. Ltd.
Jun 2015 - Mar 2016 (9 months)
Coached and mentored a team of technical support specialists, improving service quality and efficiency. Delivered technical support and account management for telecom clients, influencing retention through issue resolution.
Sr. Customer Relationship Advisor
Epicenter Technologies Pvt. Ltd.
Jun 2014 - Jun 2015 (1 year)
Managed a portfolio of 135+ retail credit card accounts for global financial brands, covering retention, collections, and servicing. Built strong client relationships that improved engagement and long-term account health.
Sr. Team Leader
Influx Cobra Pvt. Ltd.
Jan 2007 - Dec 2008 (1 year 11 months)
Led a team, overseeing operations and performance.
Tool Room Supervisor / Tool Maker
Shakti Exports
Jan 1999 - Dec 2007 (8 years 11 months)
Supervised tool room operations and worked as a tool maker.
Tool Room Supervisor / Tool Maker
Manifolds India
Jan 1999 - Dec 2007 (8 years 11 months)
Supervised tool room operations and worked as a tool maker.
Education
Degrees, certifications, and relevant coursework
Manonmaniam Sundaranar University
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration (BBA) from Manonmaniam Sundaranar University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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