Open to opportunities

Trevon Cunningham

@trevoncunningham

Message

Detail-oriented IT specialist with strong troubleshooting and customer service skills.

United States

Message

What I'm looking for

I am looking for a role that offers opportunities for growth and development in a supportive team environment.

I am a detail-oriented and proactive professional with 2 years of experience in Information Technology and 1 year of helpdesk support. My strong foundation in customer service, troubleshooting, communication, and analytical skills allows me to excel in fast-paced, dynamic environments. I am known for my calm and clear communication in high-stress situations, and I am confident in my ability to rapidly develop the skills needed to drive success and contribute to the growth of any team.

Currently, I work as an Information Technology Specialist at the Internal Revenue Service, where I evaluate tickets from program analysts and solve programming problems using XML coding language. I have created knowledge base articles and resolved tickets using the IR works ticketing system. Previously, I served as a Help Desk Technician at GCOM Software LLC, where I promptly responded to inquiries and troubleshot software and hardware problems for the Maryland Department of Health.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Specialist

Current

Internal Revenue Service

Apr 2023 - Present (2 years 3 months)

Evaluated and resolved programming problems in tax forms using XML coding language, ensuring timely adjustments and corrections. Collaborated with programmers and managers on tax initiatives and managed tickets using the IR works ticketing system, creating knowledge base articles.

XML Troubleshooting Ticketing Systems Problem Solving Collaboration IR Works

Help Desk Technician

GCOM Software LLC

Dec 2022 - Apr 2023 (4 months)

Provided prompt technical support to coworkers and customers via multiple channels, resolving around 50+ calls daily. Troubleshot software and hardware issues for Maryland Department of Health staff and created knowledge base articles using ServiceNow.

ServiceNow Customer Service Technical Support Ticketing Systems Communication

Sales Representative

Verizon

Jul 2017 - Aug 2019 (2 years 1 month)

Assisted customers with merchandise location and utilized suggestive selling techniques to drive sales. Conducted outbound cold calls to generate new leads, logging interactions in Salesforce CRM, and resolved customer inquiries efficiently.

Sales Customer Service Salesforce CRM Cold Calling Troubleshooting Communication

Education

Degrees, certifications, and relevant coursework

Per Scholas IT Training

Certificate, Information Technology

Completed over 300 hours of hands-on technical training, including preparation for the CompTIA A+ certification. This intensive program provided a strong foundation in IT fundamentals and practical troubleshooting skills.

Java Immersion course

Course Completion, Java Programming

Participated in an intermediate Java immersion course, focusing on advanced Java programming concepts and application development. This course enhanced my coding skills and understanding of object-oriented programming.

Bladensburg High School

High School Diploma, General Studies

Attended Bladensburg High School, completing the standard curriculum. Developed foundational academic skills and participated in various school activities.