Lachelle Palmer

With over 10 years of experience as a Customer Service Representative, I have honed my skills in delivering exceptional support in both call center and office environments. My expertise lies in managing high-volume inbound calls, resolving escalated issues, and providing technical troubleshooting. I pride myself on being a strong communicator, dedicated to customer satisfaction and retention while consistently meeting service level agreements (SLAs).

In my current role at SAW Enterprise, I deliver front-line support via phone and email, effectively resolving inquiries and complaints. I have successfully de-escalated numerous complaints and processed customer refunds and service requests. My ability to track daily tasks for team representatives ensures alignment with SLAs, while my meticulous attention to detail allows me to maintain accurate customer records in our internal CRM system.

My previous experience as a Quality Inspector and Collections Representative has further developed my skills in conflict resolution, data entry, and customer relationship management. I am now seeking to leverage my problem-solving abilities and interpersonal skills in a growth-driven customer support team.