Open to opportunities

Tracy Yeung

@tracyyeung

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Experienced business manager with a strong background in HR and operations.

Hong Kong

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What I'm looking for

I am seeking a dynamic role that allows for growth, innovation, and collaboration within a forward-thinking organization.

With over 20 years of diverse experience in office administration, human resources, operations, sales, and marketing, I have honed my skills as a business manager. My journey has equipped me with excellent communication abilities, allowing me to maintain positive and professional relationships with all stakeholders. I pride myself on my strong multi-tasking skills and detail-oriented mindset, which have been instrumental in resolving challenges through innovative solutions and process improvements.

In my most recent role as a Business Manager at L. S. Collection Hong Kong Limited, I managed the full spectrum of human resource management, including hiring, recruitment, payroll, and benefits. I developed and implemented marketing plans for new business ventures while supervising an administration team to ensure efficient support across various functions. My experience in the luxury retail sector has provided me with a unique perspective on market analysis and strategic planning, enabling me to drive sales and enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Business Manager

L. S. Collection Hong Kong Limited

Nov 2019 - May 2024 (4 years 6 months)

Managed full spectrum of human resource management and supervised the administration team. Developed and implemented marketing plans for new business ventures while ensuring compliance in accounting functions.

Human Resources Management Payroll Marketing Strategy Administration Compliance Social Media Management Project Management Reporting Inventory Management

Business Manager (Stationed in China)

L. S. Collection Hong Kong Limited

Sep 2016 - Oct 2019 (3 years 1 month)

Oversaw business development in the China market, managed HR functions, and ensured compliance in accounting. Established sales and marketing campaigns to enhance sales performance.

Business Development Payroll Compliance Sales Strategy Marketing Campaigns Team Management Administration Reporting

Shop Manager

L. S. Collection Hong Kong Limited

Sep 2006 - Sep 2011 (4 years 11 months)

Developed and implemented sales strategies to meet targets while managing daily shop operations, staff training, and customer service. Prepared sales analysis reports and supported marketing events.

Sales Strategy Customer Service Staff Training Sales Reporting Event Planning Team Management Marketing Support Administration

Executive Trainee

L. S. Collection Hong Kong Limited

Jun 2003 - Jan 2006 (2 years 7 months)

Assisted in sales planning and supervised daily shop operations. Prepared sales reports and supported event planning activities.

Sales Planning Reporting Event Planning Customer Service Administration Inventory Management Data Analysis Communication

Physiotherapy Assistant

Active Health Manipulative Physiotherapy and Sports Injury C

Jan 2003 - Apr 2003 (3 months)

Assisted with physiotherapy treatments and reception work, providing support to the physiotherapy team.

Patient Support Reception Work Communication Team Collaboration Administrative Support Customer Service Data Entry Scheduling

Sales Assistant

Kingkow of SKC Group Limited

Jul 2000 - Aug 2000 (1 month)

Provided support to the sales team, assisting in various sales activities and customer interactions.

Sales Support Team Collaboration Communication Inventory Management Administrative Support Data Entry Customer Service

Temporary Clerk

Dun & Bradstreet (HK) Limited

Jul 1998 - Aug 1998 (1 month)

Assisted the IT Manager with data entry tasks, contributing to the overall efficiency of the department.

Data Entry IT Support Communication Time Management Reporting Documentation

Education

Degrees, certifications, and relevant coursework

Hong Kong University of Science and Technology

Bachelor of Business Administration, Business Administration

2000 - 2003

Grade: Second Class Honors, Division I

Completed a Bachelor of Business Administration with Second Class Honors, Division I, focusing on dual majors in Marketing and Management of Organizations.