Raymond Chan

Managed the company's social media platforms (Facebook, Instagram, LinkedIn) and eDM campaigns. Conducted cold and warm calls to clients, selling online and offline marketing solutions and monitoring account services.

Promoted and managed enrollment for English classes and IELTS exams. Handled communications between parents, students, and teachers, and supervised exam and classroom venues.

Managed the sales performance across four outlets and conducted regular meetings with frontline managers. Oversaw social media, proposed marketing plans, and managed all Human Resources and administration functions for the group.

Planned and executed recruitment activities for various frontline and back office positions to address labor shortages and high turnover rates within a limited budget. Managed recruitment marketing activities on social media and through printed advertisements.

Managed the company's social media presence across Facebook, Instagram, Thread, and LinkedIn. Developed and implemented sales and marketing strategies, and monitored project execution.

Managed all-rounded HR functions for Hong Kong and Shenzhen offices, supervising a team of HR staff. Assisted in setting up the Shenzhen office, drafting HR handbooks and contracts, and establishing HR policies and appraisal systems.

Provided account servicing for all HR issues across Hong Kong and China offices. Participated in organizing staff activities and preparing articles for the staff magazine.

Managed all-rounded HR and administration issues for Hong Kong and Macau, including recruitment, staff benefits, internal trainings, and payroll. Oversaw company administration, relocation, and participated in various projects and audits.

Provided all-rounded HR services for Hong Kong, Macau, and South China regions. Managed various HR functions to support the company's operations in these areas.

Handled local and international passengers' inquiries at terminals, introducing shops and facilities. Provided escort services at terminals 1 and 2.

Handled customer inquiries via hotline, email, and face-to-face interactions at the shop. Performed cashier duties and maintained computer data entry.

Completed a Bachelor of Commerce & Administration with a major in International Business. Gained comprehensive knowledge in global business practices and international trade.

Obtained a Foundation Diploma in Human Resource Management. Developed foundational skills and knowledge in various aspects of human resource management.