Miao W
@miaow
Results-driven customer service professional with experience in sales and operations.
What I'm looking for
As a seasoned customer service professional with a strong background in sales and operations, I have honed my skills in handling customer inquiries, managing orders, and maintaining inventory levels. With experience working in various industries, including electronics, chemicals, and athletic wear, I possess a unique understanding of the importance of effective communication and timely delivery. My proficiency in languages, including English, Mandarin, Japanese, and Cantonese, has enabled me to successfully liaise with clients and vendors from diverse cultural backgrounds.
Throughout my career, I have demonstrated my ability to work efficiently in fast-paced environments, prioritize tasks, and meet deadlines. My experience in using various software systems, including SAP, ERP, and Canon/Epson Procurement System, has allowed me to streamline processes and improve operational efficiency. I am confident in my ability to leverage my skills and experience to drive business growth and exceed customer expectations.
Experience
Work history, roles, and key accomplishments
Educator
Lululemon Hong Kong Limited
Apr 2023 - Present (2 years 1 month)
Responsible for handling purchase orders, managing customer complaints, maintaining stock inventory, and conducting product education for local and international customers.
Supervisor
Panasonic Hong Kong Co., Limited
Aug 2022 - Feb 2023 (6 months)
Managed purchase orders, liaised with vendors and customers, arranged shipments, and handled invoice billing operations for the South Asia and East Asia markets.
Customer Service Officer
Konica Minolta Business Technologies Manufacturing (HK) Ltd.
Apr 2020 - Oct 2021 (1 year 6 months)
Handled customer orders and inquiries, generated orders, and arranged shipments for the USA, EU, South Asia, and East Asia markets.
Customer Service Sales Representative
Arconic International (Asia) Limited
Dec 2018 - Nov 2019 (11 months)
Managed order follow-ups, communicated with customers and mills, and handled shipping documents for the USA and Asia markets.
Customer Service Representative
Central Nation Asia Limited
Mar 2017 - Feb 2018 (11 months)
Followed up on orders, managed shipping documents, and handled inquiries and complaints for clients in the USA and Asia markets.
Commercial Assistant
Total Petrochemicals (Hong Kong) Limited
Jan 2012 - Jan 2017 (5 years)
Supported order follow-ups, L/C processing, and inventory management while also assisting in administrative tasks for the supply chain.
Sales Assistant
DIC Trading (HK) Limited
Jan 2011 - Nov 2011 (10 months)
Handled client inquiries, managed daily orders, and coordinated with vendors for delivery and forecasts.
Sales Administrator and Coordinator
Yachiyo Corporation(HK) Limited
Aug 2007 - Sep 2010 (3 years 1 month)
Coordinated order follow-ups, managed travel arrangements, and prepared sales documents for the sales team.
Clerk
Panasonic Shun Hing Industrial Sales (Hong Kong) Company Lim
Aug 2005 - Apr 2007 (1 year 8 months)
Performed data entry, managed delivery coordination, and assisted in sales document preparation.
Office and IT Teaching Assistant
Choi Hung Catholic Secondary School
Nov 2004 - Jul 2005 (8 months)
Assisted in office administration and IT support for the school, contributing to a better learning environment.
Education
Degrees, certifications, and relevant coursework
Miao hasn't added their education
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