Open to opportunities

Eric SK

@ericsk

Message

I am a Client Success Manager driving enterprise growth, operations scaling, and team leadership.

Hong Kong

Message

What I'm looking for

I seek a client-facing role where I can scale operations, build teams, and drive revenue at a data-driven, collaborative company offering autonomy, remote flexibility, and clear growth paths.

I am a Client Success Manager and founding team contributor with a strong track record in building structured operations, SOPs, checklists and templates that sustain scalable teams and repeatable processes.

I manage enterprise-level and PSP client lifecycles independently—from prospecting and commercial negotiation through compliance and API integration—and have supported portfolios that include NASDAQ-listed clients. I convert hands-on experience into documentation and workflows to improve onboarding and daily operations.

I have built and led teams remotely, driven data-informed initiatives that doubled targets and substantially increased client retention, and I thrive in roles that require relationship building, cross-functional collaboration, and pragmatic leadership.

Experience

Work history, roles, and key accomplishments

Current

Client Success Manager

Current

Currenxie

Mar 2022 - Present (3 years 5 months)

Founding team member who created SOPs and playbooks while managing enterprise and PSP client lifecycles, including a NASDAQ-listed client; handled commercial negotiations, compliance, and API integrations.

Client Success Account Management Onboarding API Integration Commercial Negotiation Compliance SOPs CRM Stakeholder Management

Relationship Manager

WorldFirst

Nov 2018 - Dec 2021 (3 years 1 month)

Built and led a customer service team of 16+ from the ground up and drove performance improvements that contributed to 200% of target turnover, growing traded client base from 181 to 1,062 and improving retention from 37% to 45%.

Team Leadership KPI Design Account Management Customer Retention Cross Functional Collaboration Process Improvement Data Analysis Performance Reviews

Solutions Consultant

Floship

May 2018 - Aug 2018 (3 months)

Implemented a structured outbound approach that significantly increased hit rates and led data-driven lead generation using automation and market intelligence tools to qualify cross-border e‑commerce prospects.

Outbound Sales Lead Generation Pipedrive Builtwith Prospecting Sales Reporting Automation)

Sales and B. D. Executive

E-Services Group

Oct 2017 - Apr 2018 (6 months)

Generated over 80% of the team's leads (Jan–Mar 2018), delivering business value exceeding $2M by securing e‑commerce and logistics clients across startups and enterprise accounts.

Lead Generation Pipeline Management CRM Negotiation Sales Strategy Forecasting

Sales and Marketing Executive

Smart Education Co. Ltd

Jan 2015 - Aug 2017 (2 years 7 months)

Promoted TOEFL/TOEIC assessments and e‑learning solutions to schools and education stakeholders, delivering seminars and events and serving as MC to drive adoption across 600+ institutions.

Sales Event Management Public Speaking Seminar Delivery Stakeholder Management Marketing CRM

Event Management Intern

Nu Skin Enterprises

Jul 2013 - Dec 2014 (1 year 5 months)

Supported event planning and execution for a direct-selling company, coordinating logistics, promotions, and on-site activities to ensure smooth event delivery.

Event Planning Logistics Public Speaking