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@ericsk
I am a Client Success Manager driving enterprise growth, operations scaling, and team leadership.
I am a Client Success Manager and founding team contributor with a strong track record in building structured operations, SOPs, checklists and templates that sustain scalable teams and repeatable processes.
I manage enterprise-level and PSP client lifecycles independently—from prospecting and commercial negotiation through compliance and API integration—and have supported portfolios that include NASDAQ-listed clients. I convert hands-on experience into documentation and workflows to improve onboarding and daily operations.
I have built and led teams remotely, driven data-informed initiatives that doubled targets and substantially increased client retention, and I thrive in roles that require relationship building, cross-functional collaboration, and pragmatic leadership.
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Work history, roles, and key accomplishments
Currenxie
Mar 2022 - Present (3 years 8 months)
Founding team member who created SOPs and playbooks while managing enterprise and PSP client lifecycles, including a NASDAQ-listed client; handled commercial negotiations, compliance, and API integrations.
WorldFirst
Nov 2018 - Dec 2021 (3 years 1 month)
Built and led a customer service team of 16+ from the ground up and drove performance improvements that contributed to 200% of target turnover, growing traded client base from 181 to 1,062 and improving retention from 37% to 45%.
Floship
May 2018 - Aug 2018 (3 months)
Implemented a structured outbound approach that significantly increased hit rates and led data-driven lead generation using automation and market intelligence tools to qualify cross-border e‑commerce prospects.
E-Services Group
Oct 2017 - Apr 2018 (6 months)
Generated over 80% of the team's leads (Jan–Mar 2018), delivering business value exceeding $2M by securing e‑commerce and logistics clients across startups and enterprise accounts.
Smart Education Co. Ltd
Jan 2015 - Aug 2017 (2 years 7 months)
Promoted TOEFL/TOEIC assessments and e‑learning solutions to schools and education stakeholders, delivering seminars and events and serving as MC to drive adoption across 600+ institutions.
Nu Skin Enterprises
Jul 2013 - Dec 2014 (1 year 5 months)
Supported event planning and execution for a direct-selling company, coordinating logistics, promotions, and on-site activities to ensure smooth event delivery.
Degrees, certifications, and relevant coursework
Bachelor of Science, Chemistry
2011 - 2013
Completed a Bachelor of Science in Chemistry at Nottingham Trent University from 2011 to 2013.
Bachelor of Science, Pharmaceutical Chemistry
2010 - 2011
Completed a Bachelor of Science in Pharmaceutical Chemistry at the University of Leicester from 2010 to 2011.
A-levels and GCSEs, Secondary Education
2003 - 2010
Completed A-levels and GCSEs at Oundle School, Peterborough from 2003 to 2010.
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