Tracy Maina

As Chief Human Resources Officer, enhanced recruitment strategies, designed leadership programs, and developed a compensation framework to improve employee retention. Strengthened compliance frameworks and directed the adoption of virtual collaboration systems, fostering a collaborative culture and resolving workplace conflicts.

As Human Resource Officer, reduced recruitment costs and delivered professional development initiatives that improved employee performance ratings. Automated benefits processing and digitized employee files, ensuring compliance with labor laws while hosting virtual onboarding sessions for new hires.

In the role of Human Resource & Training Officer, conducted role analysis for multiple positions and reduced payroll discrepancies through modern HRIS tools. Increased manager participation in appraisals and delivered virtual training programs during COVID-19, drafting hybrid work policies to enhance employee satisfaction.

As a Credit Risk Analyst, trained team leaders in risk assessment techniques and contributed to portfolio growth through innovative credit product development. Performed risk evaluations and conducted virtual portfolio reviews to maintain operational consistency during remote work.

Served as a STEP Trainer, delivering training sessions and workshops to enhance participants' skills and knowledge in various subjects.

Worked as an Adjunct Lecturer & Trainer, providing instruction and training to students in various subjects, enhancing their academic and professional skills.

Worked as a Receptionist, managing front desk operations, providing customer service, and ensuring a welcoming environment for guests.

Completed an internship at Amboseli Sopa Lodge, gaining hands-on experience in hospitality operations and customer service.

Currently pursuing a Doctor of Philosophy in Business Administration and Management.

Completed a Master of Business Administration with a focus on Human Resource Management.

Earned a Bachelor of Tourism and Hotel Management, focusing on the principles of hospitality and tourism management.