Penina Chebuche

Drafted and implemented HR budgets, revised staff regulations, and managed HR manuals and policy documents. Led the recruitment process for key roles, streamlined onboarding/offboarding, and managed HRIS systems to ensure data integrity and smooth operations.

Promoted a positive company culture by implementing HR policies and managed a range of HR operations including recruitment, onboarding, and employee relations. Supported senior management with strategic HR planning and handled employee disputes, ensuring compliance with policies and labor laws.

Designed and implemented a standardized employee life cycle, managing HR administrative tasks including staff data, leave, and performance management. Successfully implemented the talent succession matrix and coordinated the transfer and implementation of pension schemes.

Improved Return to Sender (RTS) scores by driving sales and offering service support to walk-in customers and through tele-calling. Established rapport with new clients to increase satisfaction and loyalty, and developed performance improvement strategies.

Managed the HR-Helpdesk, responding to internal and external queries and channeling them to relevant teams for resolution. Administered staff benefits including medical, life insurance, and pension, acting as the main contact person for staff and leaders on these matters.

Currently pursuing a Bachelor of Commerce with a specialization in Human Resources. This program focuses on developing a strong foundation in business principles and human resource management practices.

Completed a Higher National Diploma in Human Resources, gaining advanced knowledge and practical skills in various HR functions. The curriculum covered strategic HR management, talent development, and employee relations.

Obtained a Diploma in Human Resources, focusing on foundational HR principles and practices. This included studies in recruitment, compensation, and labor law compliance.

Earned a Diploma in Telecommunication Systems, providing a technical background in telecommunications infrastructure and operations. This program included studies in network systems and communication technologies.