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Oliver Stancevic

@olivers

Customer Support Specialist with 4+ years in claims handling and logistics. Skilled in email, phone support, CRM workflows and Zendesk. Remote-ready.

Bosnia and Herzegovina

Message

What I'm looking for

I am looking for remote-friendly roles where I can use CRM and support expertise to improve customer experience, collaborate with ops teams, and grow into broader operations or customer-success responsibilities.

I am a customer support and operations specialist with four years of experience supporting international clients across energy, logistics, claims handling, and digital projects. I have strong hands-on skills in email and phone support, CRM workflows, Zendesk, and helpdesk/ticketing systems, and I founded and grew a music media project where I led marketing, content strategy, and community development.

I work effectively in high-pressure and remote environments, am fluent in English, and am comfortable coordinating with operations teams to ensure accurate claims processing and smooth service delivery. I prioritize clear communication, process compliance, and improving customer experience through organized support workflows.

Experience

Work history, roles, and key accomplishments

Support Specialist

Sniptech

Mar 2024 - Feb 2026 (1 year 11 months)

Managed and processed customer claims, ensuring accuracy and compliance with internal procedures and resolving issues via email and phone to improve claim turnaround.

Customer Support Claims Processing Email Support Phone Support Zendesk Google Workspace HelpDesk+

Sales Representative

Dumbo Moving and Storage

Jun 2022 - Feb 2024 (1 year 8 months)

Handled inbound and outbound customer inquiries for moving services and coordinated with operations teams to ensure smooth service delivery and customer satisfaction.

Customer Support Sales Inbound Calls Operations Coordination CRM Live Chat Support

Customer Support

Octopus Energy

Feb 2022 - Jun 2022 (4 months)

Provided customer support for a UK electricity and gas provider, resolving billing and service inquiries and maintaining high standards of customer communication.

Customer Support Live Chat Support Email Support Phone Support CRM Zendesk

Education

Degrees, certifications, and relevant coursework

University of Ljubljana

Bachelor of Arts, Economics and Tourism

2020 - 2022

Completed studies in Economics and Tourism with coursework focused on tourism management and economic principles from 09/2020 to 06/2022.

Ugostiteljska škola Banja Luka

Tourism Technician, Tourism

2013 - 2017

Completed vocational secondary education as a Tourism Technician, covering hospitality, service operations, and tourism fundamentals from 09/2013 to 06/2017.