Oliver Stancevic
@olivers
Customer Support Specialist with 4+ years in claims handling and logistics. Skilled in email, phone support, CRM workflows and Zendesk. Remote-ready.
What I'm looking for
I am a customer support and operations specialist with four years of experience supporting international clients across energy, logistics, claims handling, and digital projects. I have strong hands-on skills in email and phone support, CRM workflows, Zendesk, and helpdesk/ticketing systems, and I founded and grew a music media project where I led marketing, content strategy, and community development.
I work effectively in high-pressure and remote environments, am fluent in English, and am comfortable coordinating with operations teams to ensure accurate claims processing and smooth service delivery. I prioritize clear communication, process compliance, and improving customer experience through organized support workflows.
Experience
Work history, roles, and key accomplishments
Support Specialist
Sniptech
Mar 2024 - Feb 2026 (1 year 11 months)
Managed and processed customer claims, ensuring accuracy and compliance with internal procedures and resolving issues via email and phone to improve claim turnaround.
Sales Representative
Dumbo Moving and Storage
Jun 2022 - Feb 2024 (1 year 8 months)
Handled inbound and outbound customer inquiries for moving services and coordinated with operations teams to ensure smooth service delivery and customer satisfaction.
Provided customer support for a UK electricity and gas provider, resolving billing and service inquiries and maintaining high standards of customer communication.
Education
Degrees, certifications, and relevant coursework
University of Ljubljana
Bachelor of Arts, Economics and Tourism
2020 - 2022
Completed studies in Economics and Tourism with coursework focused on tourism management and economic principles from 09/2020 to 06/2022.
Ugostiteljska škola Banja Luka
Tourism Technician, Tourism
2013 - 2017
Completed vocational secondary education as a Tourism Technician, covering hospitality, service operations, and tourism fundamentals from 09/2013 to 06/2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
enhancv.comSalary expectations
Social media
Job categories
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