Open to opportunities

Tracy Edouard

@tracyedouard

I am an experienced customer service professional and trilingual interpreter delivering empathetic, accurate client support.

Haiti

Message

What I'm looking for

I seek a customer-facing role where I can use my trilingual interpreting, sales and HR experience to improve client satisfaction, collaborate with teams, and grow into leadership within a supportive, customer-centric company.

I have over 10 years of professional experience focused on customer service, sales support, credit management and HR administration, and I thrive on creating positive customer experiences. I bring trilingual communication skills in Haitian Creole, French and English and strong cultural sensitivity to every role.

In my recent work as a remote Creole–English interpreter, I deliver accurate, HIPAA-compliant interpretations for healthcare and financial clients while using active listening and empathy to improve understanding. As a Credit Sales Manager and Corporate Sales Coordinator, I analyzed creditworthiness, reconciled accounts, managed cash flow, identified upsell opportunities and supported sales growth.

I am committed to continuous improvement and teamwork, with experience in onboarding, benefits administration, reporting and frontline customer support. I bring practical problem-solving, strong communication and Microsoft Office proficiency to help teams deliver exceptional service and protect client data.

Experience

Work history, roles, and key accomplishments

Current

Haitian Creole–English Interpreter

Current

LanguageLine Solutions

Apr 2024 - Present (1 year 5 months)

Provide remote Haitian Creole–English OPI and VRI interpretation for healthcare, banking, and insurance calls, ensuring HIPAA-compliant confidentiality and accurate translation of medical and financial terminology.

Haitian Creole)English OPI VRI Medical Terminology HIPAA Active Listening Cultural Sensitivity Customer Service

Corporate Sales Coordinator

Groupe HM

Mar 2023 - Oct 2023 (7 months)

Supported corporate sales initiatives by identifying upsell opportunities, processing orders, developing marketing materials, and coordinating cross-functional teams to improve customer experience and sales outcomes.

Sales Coordinator Account Management Upselling Order Processing Cold Calling Customer Service CRM Communication

Credit Sales Manager - HR Assistant

Canal+ Groupe

Mar 2020 - Feb 2023 (2 years 11 months)

Managed client credit assessments and collections while administering HR functions including onboarding, benefits, recruitment, and exit interviews to minimize losses and support operations.

Credit Analysis Collections Financial Reporting HR Operations Onboarding Benefits Administration Recruitment Employee Relations Customer Service

Accountant Subscribers

Canal+ Groupe

Oct 2016 - Feb 2020 (3 years 4 months)

Controlled cash flow from direct sales points and performed weekly reconciliations and sales reporting for distributors to maintain accurate account balances and distributor debt records.

Reconciliations Sales Reporting Accounts Receivable Excel Financial Reporting Attention To Detail

Telephone Advisor

Canal+ Groupe

Jan 2016 - Sep 2016 (8 months)

Handled inbound and outbound customer calls to resolve inquiries, advise on packages and promotions, and maintain customer loyalty through proactive follow-up.

Outbound Calling Customer Support Troubleshooting Product Knowledge Communication Data Privacy CRM Problem Solving

Customer Advisor / Saleswoman

Canal+ Groupe

Oct 2015 - Dec 2015 (2 months)

Delivered in-person customer service, operated POS transactions accurately, and followed up with customers to ensure satisfaction and loyalty.

Customer Service POS Operation Sales Product Knowledge Communication

Front Office / Account Representative

Emitel S.A.

Feb 2014 - Sep 2015 (1 year 7 months)

Answered customer inquiries by phone and in person, assisted with subscriptions and promotions, and supported account management to ensure high-quality service.

Account Management Customer Service Subscriptions Data Entry Problem Solving

Telephone Advisor

Digicel Haiti

Jul 2012 - Dec 2012 (5 months)

Resolved customer issues on inbound and outbound calls, advised on services and promotions, and ensured data protection while managing call volumes efficiently.

Outbound Calling Customer Retention Data Privacy Troubleshooting Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Université Quisqueya

Certificate in Human Resources Management, Human Resources Management

2016 - 2020

Activities and societies: 39-credit program

Completed a 39-credit Certificate in Human Resources Management at Université Quisqueya in October 2020. Program duration January 2016 to October 2020.