Jerôme Jessie
@jermejessie
Calm customer service representative with extensive experience in client support.
What I'm looking for
As a dedicated customer service representative, I have honed my skills in active listening and needs assessment to provide tailored solutions for diverse customer inquiries. My experience spans high-volume call center environments, where I consistently deliver friendly and professional service. I thrive in dynamic settings, adeptly managing workflow and leveraging team strengths to meet service quotas.
In my previous role as a Team Lead at Cigna Corporation, I further developed my leadership abilities by guiding my team to enhance member experiences and deliver exceptional service. My background as a medical interpreter has equipped me with the ability to communicate complex medical information effectively, ensuring clarity and understanding for patients. I am passionate about fostering positive interactions and contributing to improved clinical outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
CVS Health
Aug 2021 - Oct 2022 (1 year 2 months)
Provided exceptional customer service through phone, online chat, and email, effectively addressing diverse customer needs in a high-volume call center environment. Utilized active listening and customer needs assessment to offer targeted solutions, contributing to improved patient experience and clinical outcomes.
Team Lead
Cigna Corporation
Jan 2020 - Mar 2021 (1 year 2 months)
Led a team at Cigna Corporation, enhancing service delivery to members and ensuring high-quality customer support. Developed team skills and facilitated training sessions to improve overall performance and customer satisfaction.
Medical Interpreter
Love a Child
Jan 2018 - Apr 2019 (1 year 3 months)
Translated a wide range of medical information, including treatment options and billing details, ensuring clear communication between patients and healthcare providers. Conducted interpretation sessions in a professional and friendly manner.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma
Completed high school education, acquiring foundational knowledge and skills necessary for further education and career development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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