Open to opportunities

Jerôme Jessie

@jermejessie

Message

Calm customer service representative with extensive experience in client support.

Dominican Republic

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

As a dedicated customer service representative, I have honed my skills in active listening and needs assessment to provide tailored solutions for diverse customer inquiries. My experience spans high-volume call center environments, where I consistently deliver friendly and professional service. I thrive in dynamic settings, adeptly managing workflow and leveraging team strengths to meet service quotas.

In my previous role as a Team Lead at Cigna Corporation, I further developed my leadership abilities by guiding my team to enhance member experiences and deliver exceptional service. My background as a medical interpreter has equipped me with the ability to communicate complex medical information effectively, ensuring clarity and understanding for patients. I am passionate about fostering positive interactions and contributing to improved clinical outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

CVS Health

Aug 2021 - Oct 2022 (1 year 2 months)

Provided exceptional customer service through phone, online chat, and email, effectively addressing diverse customer needs in a high-volume call center environment. Utilized active listening and customer needs assessment to offer targeted solutions, contributing to improved patient experience and clinical outcomes.

Communication Skills Customer Service Problem Solving Workflow Management Customer Experience CRM Software

Team Lead

Cigna Corporation

Jan 2020 - Mar 2021 (1 year 2 months)

Led a team at Cigna Corporation, enhancing service delivery to members and ensuring high-quality customer support. Developed team skills and facilitated training sessions to improve overall performance and customer satisfaction.

Team Leadership Customer Service Facilitation Performance Management Problem Solving Service Delivery Communication Skills

Medical Interpreter

Love a Child

Jan 2018 - Apr 2019 (1 year 3 months)

Translated a wide range of medical information, including treatment options and billing details, ensuring clear communication between patients and healthcare providers. Conducted interpretation sessions in a professional and friendly manner.

Medical Interpretation Translation Customer Service Professional Manner Problem Solving Communication Skills