Jerôme JessieJJ
Open to opportunities

Jerôme Jessie

@jermejessie

Calm customer service representative with extensive experience in client support.

Dominican Republic

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

As a dedicated customer service representative, I have honed my skills in active listening and needs assessment to provide tailored solutions for diverse customer inquiries. My experience spans high-volume call center environments, where I consistently deliver friendly and professional service. I thrive in dynamic settings, adeptly managing workflow and leveraging team strengths to meet service quotas.

In my previous role as a Team Lead at Cigna Corporation, I further developed my leadership abilities by guiding my team to enhance member experiences and deliver exceptional service. My background as a medical interpreter has equipped me with the ability to communicate complex medical information effectively, ensuring clarity and understanding for patients. I am passionate about fostering positive interactions and contributing to improved clinical outcomes.

Experience

Work history, roles, and key accomplishments

CH

Customer Service Representative

CVS Health

Aug 2021 - Oct 2022 (1 year 2 months)

Provided exceptional customer service through phone, online chat, and email, effectively addressing diverse customer needs in a high-volume call center environment. Utilized active listening and customer needs assessment to offer targeted solutions, contributing to improved patient experience and clinical outcomes.

Education

Degrees, certifications, and relevant coursework

HS

High School

High School Diploma

Completed high school education, acquiring foundational knowledge and skills necessary for further education and career development.

Tech stack

Software and tools used professionally

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