Open to opportunities

Rose Alissa KERNIZAN

@rosealissakernizan

Message

Interpreter and customer service professional bridging language and client needs.

Haiti

Message

What I'm looking for

I seek roles leveraging interpretation and customer service skills, with opportunities for growth in AI localization or data-focused language work within collaborative, client-centered teams.

I am an interpreter and customer service professional with over two years of experience in both fields, skilled at facilitating Haitian-Creole, French, and English communication across phone and video channels. I have supported AI training for linguistic processing, performed data entry, and handled customer-facing roles that emphasize empathy, clear communication, and operational accuracy.

My background includes freelance translation and interpretation, work with BPO and telecom customer service teams, and ongoing studies in computer science to expand my technical capabilities. I am committed to delivering high-quality service, improving language-based workflows, and contributing to teams that value client satisfaction and continuous learning.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Center Tel BPO

Handled customer service and interpretation services for a range of clients, improving response times and contributing to client retention.

Customer Support Interpretation Call Center Operations Communication Problem Solving

AI Trainer

RWS

Assisted in training linguistic AI systems through data annotation and linguistic processing tasks to improve model accuracy and language understanding.

Data Annotation Linguistic Processing Quality Assurance Data Management Attention To Detail

Customer Service Representative

AT&T

Handled customer inquiries and support tasks, resolving issues efficiently to maintain high client satisfaction and operational consistency.

Customer Support CRM Communication Skills Data Entry Troubleshooting Microsoft Office Client Relations

Interpreter

Boostlingo

Provided over-the-phone and video remote interpretation between Haitian Creole/English and French/English for diverse clients, ensuring accurate, culturally appropriate communication.

consecutive interpretation Haitian Creole)French English Cultural Mediation Client Relations

Freelance Translator

ProZ

Provided freelance translation and interpretation services between French and English, delivering accurate, context-sensitive translations for varied client needs.

Translation Editing French English Client Communication