Open to opportunities

Etienne Yronel

@etienneyronel

Message

Customer service professional and translator with strong communication, empathy, and problem-solving skills.

Haiti

Message

What I'm looking for

I seek customer-facing roles leveraging translation skills, clear communication, empathy, and opportunities to support customers and improve service.

I am a dedicated customer service agent and translator with experience in call center operations, in-person retail service, and community translation. I have worked verifying shopper information and handing cases to licensed agents, taking customer orders and payments at Pizza Hut, and translating for students and church members.

Fluent in English, French, and Haitian Creole, I bring empathy, clear communication, and practical problem-solving to every interaction. I am committed to accurate, culturally aware translation and reliable customer support that improves client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Independent Insurance Agent

Current

Independent Agent

Jan 2023 - Present (2 years 9 months)

Verified shopper information and referred clients to licensed agents since 2023, ensuring data accuracy and smooth handoffs to licensed professionals.

Communication Customer Service Problem Solving Empathy Data Entry Compliance

Call Center Agent

Pizza Hut

Jan 2019 - Jan 2023 (4 years)

Handled customer orders and payments, maintaining accuracy and timely service from 2019 to 2023 and supporting customer satisfaction goals.

Customer Service Payment Processing Order Management Communication Problem Solving Empathy English French Haitian Creole)

Translator

Good Hope Academy

Jan 2016 - Jan 2021 (5 years)

Provided translation services for students and church communities from 2016 to 2021, facilitating communication in English, French, and Haitian Creole.