izai pierre
@izaipierre
Multilingual call center professional delivering excellent customer support and team leadership.
HaitiWhat I'm looking for
I am a dynamic, results-driven call center professional with over two years' experience in customer support and team management, offering fluent service in English, French, Spanish, and Haitian Creole.
At Exaltus World I provide bilingual and multilingual support for international clients across inbound/outbound calls, email, and live chat, consistently meeting performance KPIs and maintaining high customer satisfaction scores.
I have also supported remote clients on freelance projects handling technical support, billing inquiries, and product information, and I bring strong CRM, problem-solving, and communication skills to deliver reliable, client-focused results.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Exaltus World
Jan 2023 - Present (2 years 9 months)
Provide bilingual customer support via inbound/outbound calls, email, and live chat for international clients, consistently meeting performance KPIs and maintaining high customer satisfaction.
Call Center Agent
Freelance Projects
Jan 2022 - Dec 2023 (1 year 11 months)
Supported remote clients in English and French with technical support, billing inquiries, and product information, improving client satisfaction across engagements.
Education
Degrees, certifications, and relevant coursework
High School (Haiti)
High School Diploma, General Secondary Education
Completed secondary education in Haiti and obtained a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
HaitiAuthorized to work in
Job categories
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