Tracy Abeke

I’m a customer-focused professional with over four years of experience delivering exceptional service, managing client relationships, and supporting organizational goals with empathy, efficiency, and communication. I handle inquiries and resolve issues calmly and professionally while building genuine connections that foster trust and loyalty.

In my recent role as a Customer Support Representative (United States, Remote) at Alpha-CX Intelligent Technology Co.LTD, I managed 100+ customer support tickets daily using Zendesk and Shopify. I coordinated internal escalations and complex issues with relevant teams, maintained SLA-driven availability, and ensured compliance with company policies, confidentiality, and data security standards.

I also bring HR support and team coordination experience. As an HR Assistant Manager / Customer Support (United States, Remote) at Nutri Yemi, I supported recruitment and onboarding through candidate screening, scheduling, and new hire orientation, while handling day-to-day HR and client support inquiries and maintaining accurate documentation for a knowledge base.

Earlier, I strengthened customer experiences through both support and sales enablement. At Film House Cinema, I led an initiative that increased positive feedback by 15% and repeat business by 20%, while streamlining inventory management to reduce stock discrepancies by 25%. At Macpee, I improved customer satisfaction scores by 40% through training and increased sales by 15% by identifying key customer needs with product knowledge.