Oyeniran Temitope
@oyenirantemitope
Customer Experience & Support Professional improving retention through digital support operations.
NigeriaWhat I'm looking for
I’m a Customer Experience & Support Professional with 6+ years of experience delivering high-quality customer support in fast-paced, high-volume environments at MultiChoice Nigeria. I manage escalated customer concerns across digital and phone support channels, using Zendesk, Intercom, PureCloud, ICX, and CRM platforms to ensure timely, empathetic resolutions and accurate support records.
Previously, as a Customer Service Representative, I handled 100+ daily customer inquiries and achieved an 80% first-contact resolution rate. I also collected and analyzed customer feedback that contributed to a 15% improvement in service delivery, and I enjoy cross-functional collaboration—communicating clearly, resolving conflicts, and supporting service quality initiatives that strengthen customer satisfaction and retention.
Experience
Work history, roles, and key accomplishments
Customer Experience Professional
MultiChoice Nigeria
Jan 2024 - Present (2 years 5 months)
Managed escalated customer concerns across digital and phone channels, ensuring timely resolution with empathy and professionalism. Used Zendesk, Intercom, PureCloud, and CRM/ICX systems to document interactions, monitor service issues, and support KPI-driven customer experience improvements.
Customer Service Representative
MultiChoice Nigeria
Aug 2019 - Dec 2023 (4 years 4 months)
Handled 100+ customer inquiries daily across high-volume service channels, achieving an 80% first-contact resolution rate. Collected and analyzed customer feedback to drive a 15% improvement in service delivery while professionally resolving complaints and escalations.
Training Facilitator & Teacher
National Youth Service Corps (NYSC)
Jan 2018 - Nov 2019 (1 year 10 months)
Delivered training sessions and classroom instruction to 200+ students, improving engagement and knowledge retention. Facilitated SDG-focused workshops for 100+ youth participants while maintaining training records and supporting learning outcomes.
Sales Representative
Custodian Life Assurance
Dec 2018 - Aug 2019 (8 months)
Achieved 80% of monthly sales targets through cold calling, referrals, and customer engagement strategies. Managed relationships with 50+ clients by conducting needs assessments and recommending suitable policy solutions to improve trust and satisfaction.
Personal Assistant to Manager
Hyperdos Resources Limited
Jun 2014 - May 2015 (11 months)
Managed scheduling, correspondence, and administrative coordination to improve workflow efficiency. Organized meetings and travel logistics and prepared executive correspondence and reports to support daily operational activities.
Education
Degrees, certifications, and relevant coursework
Ogun State Institute of Technology
Higher National Diploma, Business Administration & Management Studies
2015 - 2017
Earned an HND in Business Administration & Management Studies at Ogun State Institute of Technology from 2015 to 2017.
Ogun State Institute of Technology
Ordinary National Diploma, Business Administration & Management Studies
2012 - 2014
Earned an OND in Business Administration & Management Studies at Ogun State Institute of Technology from 2012 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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