Tracea Walton
@traceawalton
I support patients and customers through scheduling, service resolution, and clear communication.
United StatesWhat I'm looking for
I'm currently scheduling patients at Children's Healthcare of Atlanta, using EPIC to update demographics, verify insurance, and support customer-service messaging.
At Home Depot, I handled inbound calls, chats, and SMS while helping customers and store associates navigate the website, place online orders, and resolve damaged, lost, or incorrect shipments. I also supported patient registration at Regional Medical Group through pre-registration, check-in and check-out, copay collection, appointment scheduling, and insurance verification.
My background also includes health-insurance customer service at Alorica, team leadership at rue21, and front-desk guest support at Days Inn Suites. I bring a positive, calm approach to building rapport, resolving issues, and maintaining customer satisfaction.
Experience
Work history, roles, and key accomplishments
Scheduler
Children's Healthcare of Atlanta
Sep 2023 - Present (3 years)
Schedule patients via EPIC, insert and update patient demographics, and verify insurance.
Education
Degrees, certifications, and relevant coursework
Savannah State University
Bachelor of Science, Biology
Bachelor of Science degree in Biology from Savannah State University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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