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Beverly Davis

@beverlydavis

Remote Customer Service Representative for healthcare support, handling 50+ patients daily and maintaining 98%+ medical-record accuracy.

United States

Message

What I'm looking for

I'm seeking a fully remote, full-time Customer Service Representative role, with interest in referral coordination, scheduling, patient or member services, and insurance verification.

I supported 50+ patients daily through phone, portal messaging, and EHR inbox, resolving scheduling, billing, and insurance inquiries. I verified insurance eligibility and benefits, helping reduce claim denials through accurate data entry and documentation.

Across phone, chat, email, and ticketing, I handled high-volume inquiries and de-escalated concerns with calm, empathetic communication. I maintained 98%+ accuracy in medical records and HIPAA-compliant communication.

Experience

Work history, roles, and key accomplishments

Customer Service & Patient Support

Medical Background

Provided high-volume patient support for 50+ patients daily via phone, portal messaging, and EHR inbox, resolving scheduling, billing, and insurance inquiries. Maintained 98%+ accuracy in medical records and HIPAA-compliant communication.

Customer Service Experience

Delivered empathetic, solution-focused support across phone, chat, email, and ticketing, managing high-volume inquiries in fast-paced environments. De-escalated frustrated callers and written complaints with calm, professional communication.

Inbound Call Support Live Chat Email and Ticket Support De escalation CRM documentation Multitasking Zendesk Intercom LiveChat