Jonaira Santiago
@jonairasantiago
Patient-focused customer service professional skilled in scheduling, insurance, and support.
United StatesWhat I'm looking for
I am a dedicated customer service professional with experience across healthcare scheduling, insurance support, and high-volume client-facing roles. I consistently manage large call and message volumes while maintaining accuracy in data entry and record keeping.
In my current role I coordinate scheduling across multiple offices and providers, use Athena Health EMR for accurate patient records, and advise patients on insurance and referral requirements. I bring proven ability to triage requests and relay important clinical information to providers.
Previously I worked in insurance and rideshare onboarding where I handled underwriting tasks, processed payments, de-escalated complaints, and reviewed compliance documents. I thrive in hybrid and remote environments, meeting daily throughput targets and using multiple software tools to deliver timely support.
I am a quick typist, fluent in English with moderate Spanish, and I am excited to grow with a company that values learning, advancement, and excellent customer care.
Experience
Work history, roles, and key accomplishments
Patient Scheduling Rep
Associates in Dermatology
Aug 2024 - Present (1 year 4 months)
Manage a high-volume inbound call queue (60–100/day) to schedule patient appointments across 17 offices, perform accurate EMR data entry in Athena Health, and advise patients on insurance/referral requirements to improve appointment coordination.
AIAssociate Account Rep
Amica Mutual Insurance
Nov 2021 - Apr 2023 (1 year 5 months)
Handled inbound policy support and underwriting requests for auto, home, and umbrella lines, processed premium payments, de-escalated complaints, and upsold additional products to reduce churn and increase cross-sell conversion.
Onboarding Specialist
24/7 Intouch
Jul 2020 - Oct 2021 (1 year 3 months)
Managed remote chat/onbound interactions for Lyft driver onboarding using Jarvis, verified driver documentation and compliance, performed outbound support calls, and maintained a daily target of 100 messages with accurate records.
Arcade/Ride Attendant
FACE Amusement
Sep 2019 - Feb 2020 (5 months)
Provided guest-facing service including payments and prize redemption, performed basic arcade machine maintenance, assisted guests on a 7D dark ride with safety briefings, and maintained a clean, inviting environment.
Guest Service Representative
The VOID
Mar 2018 - Sep 2019 (1 year 6 months)
Delivered guest service for VR experiences, performed daily equipment testing and troubleshooting to minimize downtime, conducted safety briefings, and monitored guests during sessions to ensure safety.
USEvent Guide
Universal Studios
Oct 2016 - Feb 2018 (1 year 4 months)
Provided directional and crowd-control support across Universal Studios and Islands of Adventure, assisted during parades and events to maintain guest safety and smooth traffic flow in varied weather conditions.
Education
Degrees, certifications, and relevant coursework
VCValencia College
Associate in General Studies, General Studies
2017 - 2024
Grade: 3.4 GPA
Completed an Associate in General Studies with a 3.4 GPA and coursework including Medical Terminology.
Freedom High School
High School Diploma, General Education
2013 - 2017
Grade: 3.5 GPA
Earned a High School Diploma with a 3.5 GPA, completing general secondary education coursework.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Jonaira?
You can contact Jonaira and 90k+ other talented remote workers on Himalayas.
Message JonairaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
