Charlie Gomez Moreno De Sforza

As a Field Sales Executive, I introduced Community Fibre's broadband services, focusing on persuasive communication and closing deals. I also shared effective sales techniques with colleagues and helped new team members develop their sales abilities, contributing to success with a solid grasp of technology and the broadband market.

In this self-employed role, I received comprehensive training in the customer journey, emphasizing deep connections with customers, effective sales techniques, and high-performance work habits. My daily objective was to engage with 80–100 people within a 6-hour timeframe, spanning various communities in London and Sheffield, approaching this task with cultural sensitivity.

My role involved surpassing daily, weekly, and monthly revenue targets by enhancing methodologies and strategies to establish rapport with diverse customer profiles, specializing in footwear. I also handled customer queries regarding products and services, updated product knowledge, and provided personalized item suggestions to upsell and ensure customer satisfaction.

My role involved providing a personalized and memorable customer experience by building rapport through open and need-oriented questions, helping customers find perfect products, and suggesting complementary items. I shared extensive product knowledge, made outfit recommendations, and maintained a proactive mindset to identify opportunities across various product sections.

I started as a kitchen porter, then moved to the kitchen where I was responsible for organizing time labels for food longevity and received training in food handling, grill operation, and kitchen/front-of-house organization. Afterwards, I transitioned to the front of house as a waiter and runner, taking orders, organizing tables, and managing guests promptly.

My responsibility was to maintain the main gates and offices of a cybersecurity building as impeccably as possible. As a cleaning operator, this duty significantly developed my attention to detail skills.

In this role, I made the first impression of the restaurant outstanding by engaging with customers, taking orders, offering best dishes and special drinks, and providing service throughout their visit. I built rapport to make tailored recommendations for drinks and meals, aiming to create the best experience and upsell for revenue purposes, demonstrating extensive menu knowledge.

Activities and societies: Training on Customer Relationship Management (CRM) tools like Salesforce; Providing technical assistance and product knowledge; Developing skills to become a Sales Development Representative (SDR).

Completed a 3-month IT Technical Sales Bootcamp focusing on initiating sales conversations, understanding customer challenges, and pitching tech products effectively. Developed strategies for overcoming objections and gained proficiency in CRM tools like Salesforce for managing sales interactions.