Toufic Fuseini

I am a customer-focused professional with strong analytical skills and a background in engineering. I communicate complex ideas clearly, learn quickly, and consistently deliver high-quality outputs under competing timelines.

In my current role as a Customer Support Advisor at Infuse Media, I manage high volumes of email and phone correspondence, use Zendesk to track and resolve tickets, collaborate across departments to escalate complex issues, and upsell additional services—achieving KPI targets that shortened my probation and maintained strong monthly results.

Previously, as an Administrative Project Manager at McDonnell Ghana/McJones Energy/Herrnhut Corp, I appraised project proposals, conducted technology and equipment selection for large industrial projects, documented progress for stakeholders, and developed client relationships to expand service offerings.