Open to opportunities

Ayodele Tunrarebi

@ayodeletunrarebi

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Customer Service Specialist with over 14 years of experience.

United Kingdom

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Service Specialist with more than 14 years of experience in delivering exceptional support across various industries. My career has been marked by a commitment to enhancing customer satisfaction and loyalty through effective communication and problem-solving skills. I thrive in high-volume environments, adeptly handling inquiries and resolving issues in a timely manner.

Throughout my career, I have developed a strong proficiency in CRM software and data analysis, allowing me to track customer interactions and identify areas for service improvement. My experience spans roles in healthcare and customer support, where I have consistently implemented efficient systems for task management and contributed to quality improvement initiatives. I am passionate about fostering positive relationships with customers and ensuring their needs are met with professionalism and care.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

Afresh Healthcare Limited

Nov 2023 - Present (1 year 7 months)

As a Customer Service Advisor, I handle incoming queries from customers, providing accurate information and resolving issues in a timely manner. I also prepare reports, manage appointments, and ensure customer information is updated in CRM systems.

Customer Service CRM Software Data Entry Communication Report Preparation Multitasking Time Management

Customer Service Specialist

Clout Global Resources Limited

Nov 2019 - Oct 2023 (3 years 11 months)

In my role as a Customer Service Specialist, I utilized CRM software to track interactions, assisted customers with troubleshooting, and ensured the reception area was well maintained. I also administered surveys to gather customer feedback.

CRM Software Customer Support Problem Solving Communication Data Management Customer Feedback Troubleshooting Account Management

Ward Clerk

Infectious Disease Hospital

Mar 2016 - Nov 2019 (3 years 8 months)

As a Ward Clerk, I processed patient admissions and discharges, maintained medical records, coordinated appointments, and provided administrative support to ward staff, ensuring compliance with regulatory standards.

Patient Support Administrative Support Communication Coordination Data Entry Compliance Problem Solving Time Management Confidentiality

Customer Support Representative

ANSA Systems Limited

Nov 2010 - Feb 2016 (5 years 3 months)

In my role as a Customer Support Representative, I answered inquiries via phone, email, and chat, troubleshooting technical problems and processing refunds. I recorded interactions in a CRM system and fostered positive customer relationships.

Customer Support CRM Software Technical Troubleshooting Communication Customer Satisfaction Data Entry Relationship Management Complaint Handling

Education

Degrees, certifications, and relevant coursework

University of Ado Ekiti

Bachelor of Science, Computer Science

1998 - 2001

Completed a Bachelor of Science degree in Computer Science, focusing on various aspects of computing including programming, systems analysis, and software development.