Tori Jacobson
@torijacobson
I lead client experience, legal operations, and complex cross-functional programs.
United StatesWhat I'm looking for
I've led client experience and operational programs across Williams Rebuild, Arrive Residential, Amazon Corporate, and King County Superior Court. At Arrive Residential, I managed a $600M condominium portfolio, increased profitability by 35% within two months, and achieved 100% on-time delivery across active projects.
I'm experienced in advocating for clients, coordinating stakeholders, managing compliance and legal operations, and guiding teams through high-pressure work. I also chair a national DEI committee, developing equity-focused initiatives and policy changes for a multi-state organization.
Experience
Work history, roles, and key accomplishments
Customer Experience Manager
Williams Rebuild
Oct 2025 - Present (11 months)
Primary liaison between Williams Rebuild and families displaced by the 2025 Altadena wildfires, managing communications with empathy and care. Advocates for homeowners, de-escalates conflicts, and coordinates appointments and internal teams to ensure seamless client experience.
Education
Degrees, certifications, and relevant coursework
Eastern University
Bachelor of Arts, Communication
Bachelor of Arts in Communication with concentrations in Media and Interpersonal Communication.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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