Open to opportunities

Jenni Larson

@jennilarson

Message

Client services and operations manager delivering training, compliance, and accurate records.

United States

Message

What I'm looking for

I’m looking for a role where I can lead client service and operations, deliver onboarding and training, and own accurate documentation with strong risk/compliance. I thrive where communication, process improvement, and cross-functional coordination drive results.

I’m a detail-oriented client service, training, and operations professional with 10+ years of experience managing customer relationships, coordinating projects, and resolving complex inquiries while keeping documentation accurate across multiple systems.

In my current Manager role, I lead client communications and project coordination for real estate investors and development projects. I maintain detailed records, contracts, project timelines, and stakeholder updates, and I solve operational challenges through research, analysis, and collaborative problem-solving.

Earlier, I supported large-scale training initiatives as a National Trainer, developing training materials and procedural documentation to deliver consistent onboarding across markets. I also bring a strong risk-and-compliance mindset and a proven track record in claims intake and documentation accuracy, combining Microsoft Office/CRM management with clear communication to improve customer experience and operational effectiveness.

Experience

Work history, roles, and key accomplishments

Current

Client Service Manager

Current

Placemaking Consultants

Apr 2020 - Present (6 years 2 months)

Managed client communications and coordinated scheduling and documentation for real estate investors and development projects. Maintained accurate records and timelines while resolving operational challenges through research, analysis, and stakeholder collaboration.

Client Communication Project Coordination Scheduling CRM Management Stakeholder Management Microsoft Office

National Trainer

Samsung Electronics America

Jan 2018 - Nov 2020 (2 years 10 months)

Delivered onboarding and product training programs to large groups across multiple markets. Developed training materials and procedural documentation, supported customer-facing teams with product guidance, and maintained training reporting and performance tracking.

Training Delivery Onboarding Curriculum Development Procedural Documentation Product Knowledge Training Tracking Cross Functional Collaboration Performance Tracking

Luxury Appliance Trainer

Samsung Electronics America

Apr 2019 - Jan 2020 (9 months)

Conducted luxury appliance product training for sales teams and retail partners, translating complex information for diverse audiences. Built relationships with clients and internal stakeholders while managing multiple training events and customer interactions with strong attention to detail.

Sales Enablement Product Training Stakeholder Management Training Multi Project Management Attention To Detail

Field Sales Manager

Samsung Electronics America

Jan 2017 - Jan 2018 (1 year)

Supported regional sales performance through relationship management, training, and operational support. Investigated and resolved customer concerns in coordination with internal teams while maintaining accurate account documentation and reporting.

Relationship Management Sales Support Training Support Operational Support Coordination Reporting Problem Solving Attention To Detail

Copy Editor

Dharma Drum Mountain Culture Center

Aug 2010 - Jan 2015 (4 years 5 months)

Edited and prepared translated content for publication with a focus on accuracy and consistency. Coordinated with authors, translators, and project stakeholders to ensure quality outcomes and on-time deadline compliance.

Copy Editing Proofreading Translation Review Written Communication Quality Assurance