Open to opportunities

Millicent Mwasame

@millicentmwasame

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Versatile professional with expertise in digital marketing and data analytics.

Zimbabwe

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What I'm looking for

I am looking for a role that values data-driven decision-making and offers opportunities for growth.

I am a versatile professional with a strong background in digital marketing, ERP implementation, IT support, and customer service. Recently certified in Data Analytics through Coursera, I possess valuable skills in data analysis, visualization, and problem-solving using tools like Excel, SQL, Tableau, and R. My experience has equipped me with the ability to enhance customer experiences, support technical systems, and drive results across diverse roles.

During my tenure as an ERP Implementation Specialist at Hanmak Technologies Limited, I successfully managed implementation projects, evaluated customer needs, and conducted software demos. My role involved training users and troubleshooting application issues, ensuring effective communication with stakeholders. Additionally, my experience as a Digital Marketer at Robisearch Limited allowed me to promote products across various digital platforms, execute marketing campaigns, and analyze performance metrics to improve engagement.

With a proven ability to adapt and thrive in dynamic, data-driven environments, I am eager to leverage my technical, analytical, and interpersonal strengths to contribute to a forward-thinking organization. I am committed to continuous learning and professional growth, and I look forward to new challenges that will allow me to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

ERP Implementation Specialist

Hanmak Technologies Limited

Nov 2021 - May 2023 (1 year 6 months)

Managed implementation projects and evaluated customer needs to configure applications effectively. Conducted software demos, trained users, and troubleshot application issues during implementation.

ERP Implementation Customer Support Technical Documentation Project Management Software Configuration Troubleshooting Communication Ticketing Systems

Digital Marketer

Robisearch Limited

Jun 2021 - Oct 2021 (4 months)

Promoted company products and services across various digital channels, including Twitter, Facebook, LinkedIn, and Instagram. Developed and managed digital marketing campaigns, executed social media efforts, and created content.

Digital Marketing Social Media Management Content Creation SEO Bulk WhatsApp Campaign Management KPI Tracking Analytics

Cyber Administrator

ICTHomesteads' Limited

May 2019 - Jan 2021 (1 year 8 months)

Maintained computers and printers, provided various office services like typing, printing, and scanning. Assisted clients with computer software and online services, and maintained accurate records and accounting databases.

IT Support Data Entry Troubleshooting Accounting Inventory Management Online Services

Cyber Administrator

Supermall Enterprises

May 2018 - Nov 2018 (6 months)

Performed computer and printer maintenance, and provided typing, printing, photocopying, binding, and scanning services. Assisted clients with online services and maintained financial and equipment records.

Printing Online Services Customer Service Troubleshooting

Information Technology

Naivas Supermarkets Limited

Jan 2018 - Apr 2018 (3 months)

Conducted computer maintenance for both hardware and software, provided remote assistance, and performed troubleshooting. Managed network cables and tracked IT equipment issues for timely resolution.

Hardware Software Troubleshooting Cable Management Documentation Technical Support

Education

Degrees, certifications, and relevant coursework

Coursera (Google Data Analytics Professional Certificate)

Professional Certificate, Data Analytics

Completed a professional certificate program focusing on data cleaning, data visualization, and data-driven decision-making. Gained proficiency in tools such as SQL, Excel/Spreadsheets, Tableau, and R basics.

Zetech University

Diploma, Business Information Technology

Grade: Credit

Obtained a Diploma in Business Information Technology with a Credit. The program provided a foundational understanding of IT principles and their application in business contexts.