James Wrest

Designed and implemented automated testing solutions using Cypress. Conducted API testing, bug tracking, and troubleshooting for web applications, collaborating with engineers to resolve technical issues. Achieved 80% test coverage and maintained a bug detection rate of 3%-7% during QA testing.

Provided technical support for priority customers, including VIP accounts. Mentored support specialists, assisted power users with complex integrations, and developed support documentation to enhance self-service resources.

Acted as a customer advocate within the development team, supporting product teams. Diagnosed and debugged API errors, managed escalated support tickets, and integrated new feature requests while monitoring ongoing customer needs.

Managed a team of support agents, conducting training and coaching sessions. Created and improved support processes to enhance customer satisfaction and led initiatives for platform improvements.

Provided frontline technical support for high-value VIP accounts. Specialized in troubleshooting integration issues with third-party apps, APIs, and automation tools.

Completed coursework in Software Engineering, focusing on programming and software development skills.

Completed an Associate Degree, focusing on foundational knowledge and skills necessary for various fields.

Completed Contractor's Ticket, providing essential training for electrical contracting.

Achieved a Certificate III in Electrical Mechanics, gaining practical skills and knowledge in electrical systems and mechanics.