Open to opportunities

Aitor J

@aitorj

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Customer support and technical operations specialist delivering fast, bilingual, remote problem-solving.

Spain

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What I'm looking for

I’m looking for a fully remote Customer Support or Technical Operations role at an inclusive, async-first company—where I can use clear ES/EN/DE communication, disciplined QA/QC, and hands-on technical troubleshooting to resolve issues quickly.

I’m a customer support and technical operations specialist with 10+ years of hands-on experience across EV mobility, motosharing fleet management, QA/QC, audiovisual tech, and multilingual support (ES/EN/DE). I’m at my best when issues are complex, high-volume, and time-sensitive—and when clear, calm communication is the difference.

In recent roles, I handled end-to-end technical and service resolutions, coordinating with airlines, ground teams, and customs while keeping detailed case logs and real-time updates. I consistently de-escalated frustrated customers with solution-first communication, reducing repeat friction and improving outcomes.

I also bridge support and hands-on technical work, translating fault diagnoses into plain-language explanations and triaging customer needs without losing engineering accuracy. As a fleet and motosharing technician, I diagnosed and repaired EV battery systems end-to-end and owned safety testing and return-to-service as the sole technician on rotation.

Beyond fixing problems, I run disciplined quality workflows—performing pre-shipment QC inspections on 30+ SKUs, documenting defect patterns, and escalating insights for root-cause analysis. I’m seeking fully remote Customer Support or Technical Operations roles at inclusive, async-first companies where autonomy, written communication, and accountability drive results.

Experience

Work history, roles, and key accomplishments

Lost & Found Agent

Groundforce Spain

Sep 2024 - Oct 2025 (1 year 1 month)

Resolved end-to-end lost luggage cases for international passengers in English and Spanish, managing high caseloads under strict deadlines. Coordinated with airlines and ground teams, maintained detailed case logs, and de-escalated frustrated travelers with calm, solution-first communication.

Customer Support Case Management Multilingual Communication

Front of House + E-Bike Mechanic

Zoomo

Apr 2024 - May 2024 (1 month)

Served as the first point of contact for customers while performing technical triage and product walkthroughs. Translated complex e-bike fault diagnostics into clear explanations to reduce repeat contacts and improve customer confidence.

Customer Service Triage Remote Support Mindset Zendesk Intercom Style Ticketing

Store Manager & Bicycle Mechanic

Dodobike

Jun 2023 - Aug 2023 (2 months)

Managed full store operations autonomously, combining customer support with bicycle and e-bike repairs. Forecasted demand for high-turnover parts and coordinated with suppliers to reduce parts lead times.

Store Operations Customer Support Demand Forecasting Troubleshooting

EV Moto Mechanic & QC

Cecotec Innovaciones S.L. / MOLO Urban Mobility

Jan 2018 - Jan 2023 (5 years)

Performed technical repair, maintenance, and quality control for fleets of electric scooters and motosharing vehicles over a 5-year period. Diagnosed and repaired EV battery systems end-to-end and completed pre-shipment QC inspections on 30+ SKUs, documenting defect patterns and supporting root-cause analysis.

Quality Control Root Cause Analysis Return Complaint Reduction

Purchasing & Logistics Coordinator

Estanco No. 6

Jan 2016 - Jan 2017 (1 year)

Managed purchasing, stock replenishment, product logistics, and vending machine operations. Coordinated with suppliers and maintained accurate multi-product inventory records.

Purchasing stock replenishment Logistics Coordination Inventory Management Supplier Communication Vending Machines Records Management Operations Support

Live Sound Technician

Sagarmanta Marketing

Operated PA and AV systems for major events, managing stage setup coordination and warehouse inventory between shows. Supported full AV equipment logistics from storage to on-site deployment.

Live Sound AV Equipment Logistics Inventory event support Event Coordination