Open to opportunities

Tonya Jagodowski

@tonyajagodowski

Message

Customer-focused Apple Genius with expertise in technical support.

United States

Message

What I'm looking for

I am seeking a role that values customer engagement and offers opportunities for professional growth.

I am a dedicated professional with extensive experience at Apple Inc., where I have honed my technical expertise and customer service skills. As a Genius, I successfully repaired over 50 devices in a single quarter and analyzed more than 200 technical issues, achieving a 100% customer satisfaction rate. My ability to communicate effectively with diverse audiences has been instrumental in navigating customer service challenges and fostering a collaborative team environment.

Throughout my career at Apple, I have consistently driven team engagement and performance metrics. My role as a Product Zone Expert allowed me to energize my team around new technologies, leading to multiple Product Zone Ovation Awards. I take pride in my adaptability and my commitment to sharing knowledge, which has contributed to significant improvements in team efficiency and customer experience.

Experience

Work history, roles, and key accomplishments

Current

Genius

Current

Apple Inc

Jan 2025 - Present (5 months)

Demonstrated technical expertise in Apple products and services, successfully repairing over 50 devices and analyzing over 200 technical issues. Achieved a 100% customer satisfaction rate while managing multiple customer interactions in a fast-paced environment.

Technical Support Customer Service Troubleshooting Communication Team Collaboration Performance Metrics Time Management Problem Solving Interpersonal Skills

Product Zone Expert

Apple Inc

May 2023 - Jan 2025 (1 year 8 months)

Supported sales priorities by energizing the team around new Apple technology, resulting in Product Zone Ovation Awards. Recognized as a top performer and contributed to team engagement and development through effective feedback and training.

Sales Support Performance Metrics Product Knowledge Customer Experience Leadership Coaching

Product Zone Specialist

Apple Inc

Nov 2017 - May 2023 (5 years 6 months)

Focused on customer engagement and understanding needs to offer complete solutions. Recognized as a top performer in business engagement and facilitated group training for positive NPS results.

Customer Engagement Business Development Facilitation Performance Metrics Problem Solving Communication Team Collaboration Customer Solutions NPS

RCC Sales

Apple Inc

Oct 2020 - Feb 2021 (4 months)

Supported the Retail at Home program, delivering strong results in key performance indicators and recognized as a subject matter expert. Provided support to peers and assisted customers with online orders.

Customer Support Sales Team Collaboration Performance Metrics Communication Problem Solving Feedback

Manager

Pandora Jewelry

Sep 2015 - May 2017 (1 year 8 months)

Managed store operations and sales, focusing on customer service and team management. Developed marketing strategies to enhance store performance and customer satisfaction.