sonja davis

I am a results-driven professional with over 15 years of experience in customer service, technical support, and merchandising. My career has been marked by a consistent focus on delivering exceptional customer experiences, resolving complex issues, and driving operational efficiency. I thrive in fast-paced environments where no two challenges are the same.

In my technical support role at ACS/Apple, I honed my ability to troubleshoot and resolve technical issues for a wide range of products, including iOS, macOS, and Windows. My patience and technical expertise allowed me to deliver outstanding service in a high-volume call center environment. Additionally, my experience at Handyman Connection and Cablevision of Southern Connecticut has equipped me with a strong foundation in customer service, billing, and account management.

As a merchandiser for Ralph Lauren at Belk and Macy's, I have developed a keen eye for optimizing product placement and inventory management. I analyze sales trends to provide strategic insights that enhance sales performance and ensure a seamless customer experience. My collaborative approach has allowed me to work effectively with management to implement successful merchandising strategies.