At Apple | Wellington Green, I coordinate daily Mac and iPhone repair operations, track work in progress, and organize priorities to support timely completion and service standards.
I maintain service inventory and parts orders with the Operations team. I’ve also partnered with leadership to implement and adapt workflows for customer repair pickup, same-unit iPhone repairs, and repair turnaround time.
Before becoming a Genius Admin, I worked as a Technical Specialist and Product Zone Specialist at Apple. I developed and delivered training for new employees, coached technicians on procedures and Apple standards, and completed Grow Your Own Genius training in macOS and Mac hardware troubleshooting.
