Tonna EbereTE
Open to opportunities

Tonna Ebere

@tonnaebere

Dedicated customer support associate with strong problem-solving skills.

Nigeria
Message

What I'm looking for

I am looking for a remote role that offers growth opportunities and a collaborative environment.

I am a dedicated Customer Support Associate with over three years of experience in customer service, administration, and operations. My professional journey has been marked by a successful track record of collaborating with senior professionals in large organizations. I pride myself on being a clear communicator and a detail-oriented team leader, skilled in conflict resolution and project oversight.

Throughout my career, I have demonstrated my ability to manage customer relationships effectively while ensuring compliance with safety protocols as a Safety Officer at Nnamdi Azikiwe University. My role involved conducting risk assessments and advising staff and students on safety measures. Additionally, I have experience as a Lecturer, where I provided individualized instruction and maintained an organized classroom environment, showcasing my strong organizational and time management skills.

I am now seeking a challenging position as a remote Customer Service and Support Associate, where I can leverage my skills in client service and relationship management to contribute to a dynamic team. I am growth-minded and eager to engage in market-focused planning and collaborative strategy development.

Experience

Work history, roles, and key accomplishments

HO

Higher Executive Officer

Higher Executive Officer

Jan 2020 - Present (5 years 5 months)

Managed records of incoming and outgoing mails, ensuring timely dispatch and response to student inquiries. Coordinated with HOD to ensure relevant documents were signed and processed efficiently.

Education

Degrees, certifications, and relevant coursework

IP

Imo State Polytechnic

Higher National Diploma, Marketing

Completed a Higher National Diploma in Marketing, gaining comprehensive knowledge in marketing principles and practices. Developed skills in market analysis, consumer behavior, and strategic marketing.

IP

Imo State Polytechnic

Ordinary National Diploma, Marketing

Obtained an Ordinary National Diploma from Imo State Polytechnic. Focused on foundational marketing concepts and business administration.

JC

Jomal Comprehensive College

School Leaving Certificate, General Studies

Completed secondary education and obtained the School Leaving Certificate (SSCE). Gained fundamental academic knowledge across various subjects.

7S

7 Avenue Primary School

First School Leaving Certificate, Primary Education

Completed primary education and obtained the First School Leaving Certificate (FLSC). Acquired foundational literacy and numeracy skills.

Tech stack

Software and tools used professionally

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