THToni Harvey
@toniharvey
Results-driven franchise sales and recruiting professional with 7+ years experience.
United StatesWhat I'm looking for
I am a results-driven Franchise Sales and Recruiting professional with over 7 years of experience in talent acquisition, franchise development, and cultural leadership. My proven success in growing franchise networks and enhancing internal HR operations has allowed me to maintain high employee engagement. I am known for my strategic lead generation, CRM expertise, and exceptional interpersonal skills.
Currently, I serve as the Franchise Development Director at 1-800 Packouts, where I lead franchise development strategy and manage the pipeline for national expansion. My previous roles have included Community Engagement Manager at The Phoenix, where I cultivated strategic partnerships and executed over 2,500 community events annually, significantly increasing participant engagement. I have also scaled franchise systems and improved employee retention through effective recruitment and cultural initiatives.
Experience
Work history, roles, and key accomplishments
Franchise Development Director
1-800 Packouts
Jul 2024 - Present (1 year)
Led franchise development strategy and pipeline management for national expansion. Conducted due diligence and qualified prospective franchisees through an 8-step sales process.
Community Engagement Manager
The Phoenix
Aug 2022 - Present (2 years 11 months)
Cultivated strategic partnerships with local organizations, service providers, and stakeholders to expand community reach and enhance program impact. Planned and executed over 2,500+ community events and outreach initiatives annually, increasing participant engagement by 210%.
Franchise Development Director
Spaulding Decon
Jul 2020 - Present (5 years)
Scaled franchise system from 12 to 75 units in two years, generating $2.8M in franchise fees. Sourced and prequalified incoming prospects, prior to starting the 8-step franchise sales process.
Franchise Sales Coordinator
College Hunks Hauling Junk and Moving
Feb 2019 - Present (6 years 5 months)
Assisted the Franchise development team with administrative support and various projects, including sending out non-disclosure agreements and Franchise Disclosures Documents. Liaised between prospective owners and sales team, ensuring timely communication and lead management.
Recruiting and Culture Specialist
College Hunks Hauling Junk and Moving
Jul 2017 - Present (8 years)
Sourced and onboarded 150+ call center employees. Led employee engagement initiatives, maintaining an 8.9/10 monthly satisfaction rating.
HR Coordinator
College Hunks Hauling Junk and Moving
Oct 2016 - Present (8 years 9 months)
Reviewed, updated, and revised company hiring practices, vacation, and other human resources policies to ensure compliance with OSHA. Improved employee retention by 10%, reaching 70%+ corporate staff retention.
Sales and Customer Service Representative & Supervisor
College Hunks Hauling Junk and Moving
Jun 2013 - Present (12 years 1 month)
Sold additional services by recognizing opportunities to up-sell accounts. Supervised call center operations and escalations.
Education
Degrees, certifications, and relevant coursework
UFUniversity of South Florida
Associate of Arts, Criminal Justice
2012 - 2014
Activities and societies: STCC, Equality Means Business, Women in Franchising, IFA, Volunteer of The Phoenix
Studied the fundamentals of criminal justice. Engaged in various activities including STCC, Equality Means Business, Women in Franchising, and IFA.
Availability
Location
United StatesAuthorized to work in
Job categories
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