Tonia Lightfoot

I’m a detail-oriented professional with experience in administrative support, medical office management, and warehouse operations. I’m known for being dependable and proactive, with the ability to manage multiple priorities and deliver high-quality service in fast-paced, high-pressure environments.

As an Executive Administrative Assistant and Assistant to the CEO, I performed end-to-end administrative duties—maintaining records and files, handling in-office billing and collections, and managing calendars, schedules, and travel. I also coordinated meetings and directed phone calls and emails to the right parties to keep business operations moving smoothly.

In medical front-office and office manager roles, I advanced quickly in a high-volume clinic and supported daily operations for 200+ patients per week. I handled insurance verification research, patient relationships, hiring of Massage Therapists, and transcription of QME reports, Work Comp documents, authorization requests, and chart notes, while also increasing patient volume through marketing and promotion efforts.

More recently, I’ve applied my accuracy and productivity mindset in logistics and fulfillment—ranking in the top 9% of production at Amazon and consistently surpassing goals while following strict safety standards. At Frito-Lay, I maintained demanding productivity targets by picking, filling, and loading orders safely while operating equipment like pallet jacks and hand trucks.