Open to opportunities

Ileana Ramirez-Gonzalez

@ileanaramirez-gonzal

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Administrative professional improving operations and patient scheduling with bilingual support.

United States

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What I'm looking for

I’m looking for an administrative role where I can coordinate schedules, manage records with accuracy, and support day-to-day operations—using my healthcare and fulfillment experience to keep teams moving and customers cared for.

I’m an administrative professional with over eight years of experience supporting healthcare, executive, manufacturing, and e-commerce operations. I build trust through being organized, quickly adapting to changing priorities, and delivering exceptional customer service.

In healthcare, I coordinated 30–40 patient appointments for multiple providers in a high-volume specialty clinic, verifying insurance eligibility, benefits, referrals, and authorizations daily. I maintained confidential patient records in Epic EMR while ensuring HIPAA compliance, and I handled high-volume incoming calls to resolve scheduling concerns professionally.

In operations and fulfillment, I coordinated 50–100+ customer orders per day while prioritizing shipping deadlines and maintaining order accuracy. I monitored inventory levels for hundreds of products using Excel, Shopify, and ShipStation, generated shipping labels and packing slips, and resolved discrepancies through detailed recordkeeping and routine inventory audits.

I also bring strong executive and production support experience—managing complex calendars and travel arrangements, preparing business correspondence and presentations, and coordinating production schedules for 40–60 employees. I’m comfortable collaborating with physicians, patients, warehouse teams, and cross-functional partners in both in-person and virtual environments, and I’m bilingual in English and Spanish.

Experience

Work history, roles, and key accomplishments

Warehouse Coordinator

Pony Club

Jan 2023 - Feb 2025 (2 years 1 month)

Coordinated fulfillment for 50–100+ customer orders per day, prioritizing shipping deadlines and maintaining order accuracy. Maintained inventory records, generated shipping and inventory documentation, and resolved discrepancies through audits.

Excel Shopify ShipStation Warehouse Coordination Order Fulfilment

Administrative Assistant II

UCLA Health

Feb 2022 - Nov 2022 (9 months)

Coordinated 30–40 patient appointments for multiple providers, managing high-volume scheduling requests in a specialty clinic. Verified insurance eligibility and maintained confidential patient records in Epic EMR to support HIPAA-compliant care.

Patient Scheduling Appointment Coordination Insurance Eligibility Verification Benefits Verification Referrals Epic EMR HIPAA compliance Cross functional Coordination

Production Expeditor

Elite Metal Finishing LLC

Jan 2021 - May 2021 (4 months)

Coordinated production schedules for 40–60 employees to support on-time processing and shipment of customer orders. Maintained production and shipment documentation while prioritizing orders and resolving scheduling changes with the production team.

Production Scheduling Prioritization Customs Documentation Record Maintenance Scheduling coordination

Service Coordinator

Alhambra Hospital Medical Center

Jul 2019 - Mar 2020 (8 months)

Provided front desk and administrative support for visitors, physicians, and hospital staff while maintaining organized documentation. Processed invoices and supporting materials for Accounts Payable, updated spreadsheets and internal tracking systems, and coordinated daily workflow for 10–20 EVS employees.

Front Desk Support Administrative Support Invoice Processing Spreadsheets Tracking Systems Document Verification Office Operations Customer Service

Executive Assistant

Diamond Boxx

May 2017 - Jul 2019 (2 years 2 months)

Managed calendars, meetings, and domestic/international travel arrangements for multiple executives. Prepared business correspondence and presentations, served as the primary point of contact, and maintained confidential electronic and paper filing systems.

Calendar Management Meeting Coordination Travel Arrangements Paper Filing Vendor coordination