Open to opportunities

Jacqueline Tate

@jacquelinetate

Accomplished VA Administrative Officer managing 350+ FTE. Expert in budget, HR, and workflow optimization with 7+ years of Outstanding ratings.

United States

Message

What I'm looking for

I seek a leadership role in healthcare operations where I can improve clinic access, streamline administrative processes, mentor staff, and contribute to measurable performance and patient-care outcomes.

I am a results-driven healthcare administrative officer with extensive VA experience managing service operations, budgets, staffing, and process improvements across multiple clinical services. I lead administrative teams, prepare and monitor annual budgets, drive performance reporting, and serve as a subject matter expert for administrative policies and workflows.

I have a strong track record in call center management, contract oversight (COTR), clinical scheduling and access improvement, IT and systems coordination (Cisco, DSS, SharePoint), and employee development initiatives. I deliver clear, actionable reports and presentations to clinical leadership and consistently earn high performance ratings and recognition for service excellence.

Experience

Work history, roles, and key accomplishments

Current

Administrative Officer

Current

James A. Haley VA Hospital

Oct 2022 - Present (3 years 5 months)

Serve as lead administrative officer for Medicine and Specialty Care Service (13 sections, 350+ FTE), prepare and manage annual budget, lead recruiting/hiring for administrative staff, and deliver reports on clinic access and provider productivity to senior leadership.

Budget Management Recruiting Microsoft Office DSS Provider Mapping Reporting Staff Supervision Workflow Optimization EPAS

Supervisory Program Specialist

James A. Haley VA Hospital

Jun 2021 - Oct 2022 (1 year 4 months)

Managed Tampa Call Center operations for Health Administration Service, oversaw ~52 MSAs and supervisory staff, implemented process changes, and monitored call center metrics using Cisco reporting tools.

Call Center Management Staff Supervision Process Improvement Cisco Finesse Employee Engagement Performance Monitoring

Program Specialist Level 1

James A. Haley VA Hospital

Oct 2018 - Jun 2021 (2 years 8 months)

Served Surgical Service as COTR for multiple contracts, performed clinical data management and analytics, supported SharePoint and IT requests, and coordinated credentialing, training, and procurement activities.

Contract Management Data Analysis SharePoint Periop Analytics Procurement (SEPG EER)Credentialing EPAS Clinical Operations

Acting Administrative Officer

James A. Haley VA Hospital

May 2019 - Nov 2019 (6 months)

Directed administrative functions for Anesthesiology Service, maintained policies, assisted with budget preparation, managed access and security, and coordinated credentialing and personnel actions.

Administrative Management Policy Management PIV Sponsorship Personnel Actions (SF 52)

Supervisory Medical Support Assistant

James A. Haley VA Hospital

Apr 2017 - Sep 2017 (5 months)

Managed specialty clinics scheduling and staffing, conducted audits and hiring, trained staff on CPRS and scheduling procedures, and produced productivity and consult reports to ensure timely patient access.

Auditing Hiring CPR Patient Relations

Lead Medical Support Assistant

James A. Haley VA Hospital

Jun 2014 - Apr 2017 (2 years 10 months)

Led scheduling and pre-registration for multiple surgery clinics, trained staff, conducted investigations to resolve operational issues, supported recruitment and served as timekeeper and liaison for surgery service.

Training Consult Review Recruitment support Timekeeping Customer Service

Advanced Medical Support Assistant

James A. Haley VA Hospital

Sep 2013 - Jun 2014 (9 months)

Provided appointment scheduling and patient communication for multiple clinics, maintained non-compliant reports, trained new staff, and handled records and secure messaging routing.

Appointments Records Management Secure Messaging Training VistA CPRS Audiocare