JNJaelyn Norman
@jaelynnorman
Experienced Admin Assistant with a great track record of support.
United StatesWhat I'm looking for
As an experienced Administrative Assistant, I have a proven track record of providing exceptional support to executives and various departments across multiple industries. My expertise lies in managing reception duties, processing invoices, and maintaining databases, all while ensuring a high level of organizational efficiency. I pride myself on my attention to detail and effective communication skills, which have allowed me to excel in my roles.
In my current position at Performance Automotive Network, I assist executives with a variety of administrative tasks, manage reception duties, and utilize Excel to track incoming mail and invoices. My previous experience at Riverside Electric further honed my skills in data entry and customer communication, where I supported the owner with administrative tasks and orchestrated office functions. I am committed to upholding data privacy regulations and providing outstanding customer service in every interaction.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Performance Automotive Network
Nov 2022 - Present (2 years 7 months)
Assisted executives and multiple departments with administrative tasks, managing reception duties including answering phones, sorting mail, and greeting visitors. Maintained accurate records of incoming mail, checks, and deals using Excel spreadsheets, and efficiently coded, processed, and posted invoices. Managed and updated data across various databases such as Lightyear and DealerBuilt.
Administrative Assistant
Riverside Electric
Apr 2022 - Present (3 years 2 months)
Provided comprehensive administrative support to the owner and president, handling call routing and scheduling appointments for customer service. Prepared customer layouts and managed primary communication via email with coworkers and external companies. Maintained work progress data in Excel, orchestrated catered lunches and office supply orders, and processed lien waivers.
Call Center Representative
Catalyst Solutions
Jun 2021 - Present (4 years)
Scheduled second Covid vaccine appointments by proactively calling customers. Utilized Salesforce to meticulously track and manage call statuses, ensuring efficient follow-up. Adhered strictly to HIPAA regulations to maintain data privacy and confirmed member preferences for vaccine scheduling.
Administrative Assistant
Ross Medical Education Center
Mar 2019 - Present (6 years 3 months)
Managed inbound and outbound calls, providing essential support to teachers, directors, and students for placement tests, graduation preparation, and paperwork. Delivered comprehensive front desk, greeter, and administrative assistance, executing all typing tasks with high efficiency. Enhanced the overall student experience through exceptional service and support.
Education
Degrees, certifications, and relevant coursework
Aiken High School
High School Diploma, General Studies
Completed high school education at Aiken High School, graduating in May 2012. Acquired foundational knowledge and skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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