Ranel Roxas

As a Technical Support Specialist with over three years of experience, I have honed my skills in diagnosing and resolving complex software, hardware, and network issues. My journey began at the Department of Health, where I provided IT administrative assistance, and later transitioned to roles that emphasized client-facing support. My experience at Geek Squad and Accenture has equipped me with the ability to deliver first-level technical support in high-volume environments, ensuring customer satisfaction through effective communication and problem-solving.

I have successfully managed technical support for major enterprise projects, ensuring compliance with service level agreements and maintaining high user satisfaction. My expertise includes troubleshooting VPN access, managing multi-factor authentication systems, and providing remote assistance for cloud-based platforms. I thrive in collaborative environments, working closely with engineering and infrastructure teams to address escalations and enhance service delivery.