Tommy Buckley

Owned end-to-end delivery of the Shopify commerce platform, leading a portfolio of workstreams and building AI-assisted workflows to automate tasks and analyze customer feedback.

Led a cross-functional team through a full site rebuild, coordinated external freelance resources, and improved conversion by 30% through UX changes validated by A/B testing.

Owned the full commerce stack and led the consolidation of nine stores and subscription instances into one, managing migration planning, data integrity, and risk.

Owned the UK blog as a large-scale product, managed a distributed team of freelance contributors, and used search and analytics data to build the blog's most popular series, reaching 250k monthly visits.

Led a development team through a WooCommerce-to-Shopify migration and custom build, delivered CRM migration and customer-service tooling improvements, and managed 15 agents against targets.

Managed S/4HANA implementations for large enterprise clients, covering requirements gathering, solution architecture, change management, testing, and release. Trained and mentored customer teams and automated delivery processes.

Sustained a 97%+ customer satisfaction rate and was awarded the Apple WoW Award for excellence in customer service.

SAP certified: HANA Technical Associate (HA200), E-Commerce Business Analyst (HY200), ERP Implementation Consultant (YPM100), ABAP (BC300), ADM940.

Certified Associate in Project Management (CAPM).

Grade: First Class Honours

BSc in Business Information Systems with First Class Honours.