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Tomasz Bucki

@tomaszbucki

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UX Research Operations Specialist focused on enhancing user insights.

Spain

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What I'm looking for

I am looking for a role that values user insights and fosters collaboration.

As a UX Research Operations Specialist at Docplanner, I collaborate closely with stakeholders to validate research models and optimize operational development. My role involves conducting user testing and interviews, which are crucial for enhancing research insights. I also advise on research tools and methodologies, ensuring that best practices are followed in UX research.

My experience extends to designing targeted surveys that collect valuable user feedback through various methods such as screening, A/B testing, and evaluation. I am dedicated to establishing and streamlining research operations processes to improve efficiency and data reliability, while managing participant recruitment and ensuring compliance with ethical and legal standards.

Previously, I have worked in customer service and administrative roles, where I honed my communication skills and developed a strong user-centric approach. I am passionate about creating impactful user experiences and continuously seek opportunities to enhance my knowledge and skills in the field.

Experience

Work history, roles, and key accomplishments

Current

UX Research Operations Specialist

Current

Docplanner

Mar 2022 - Present (3 years 2 months)

Collaborated with stakeholders to validate research models and optimize operational development. Conducted user testing, interviews, and translations to enhance research insights, while establishing and streamlining research operations processes for efficiency and data reliability. Managed participant recruitment, scheduling, and incentive distribution, ensuring ethical and legal compliance in res

User Research Research Operations User Testing User Interviews Survey Design Data Privacy Trello

Customer Service Representative

CPM Spain

Apr 2021 - Feb 2022 (10 months)

Provided comprehensive omnichannel customer support across phone, email, chat, and social media platforms. Assisted customers professionally with product inquiries and issue resolution.

Customer Support Omni Channel Support Customer Service Communication HubSpot

Administrative Assistant

Topshop

Sep 2019 - Mar 2021 (1 year 6 months)

Managed internal communications and correspondence efficiently. Oversaw payroll administration and organized internal contests.

Internal Communications Payroll Administration Google Workspace

Receptionist

Ocean View Monaco Aurea SPA (MSC Vessel)

Jan 2019 - Mar 2019 (2 months)

Managed spa appointment scheduling and therapist coordination effectively. Assisted clients, handled inquiries, and provided exceptional customer service.

Scheduling Therapist Coordination Client Services Customer Service

Data & French Language Analyst

HCL

Jul 2018 - Nov 2018 (4 months)

Conducted data analysis and research to improve product knowledge. Edited and standardized online content to enhance clarity and usability.

Data Analysis Research Content Editing

Receptionist

Ocean View Monaco Aurea SPA (MSC Vessel)

Sep 2017 - Mar 2018 (6 months)

Managed spa appointment scheduling and therapist coordination effectively. Assisted clients, handled inquiries, and provided exceptional customer service.

Scheduling Therapist Coordination Client Services Customer Service

Finance & Accounting Process Analyst

Capgemini

Jul 2014 - Jul 2015 (1 year)

Analyzed financial data and identified trends to support decision-making. Prepared detailed financial reports and insights.

Financial Analysis Data Analysis Financial Reporting

Education

Degrees, certifications, and relevant coursework

Pedagogical University

Studies, French & Russian Language

2015 - 2017

Focused on advanced studies in French and Russian languages at the Pedagogical University in Cracow. Developed proficiency in linguistics, literature, and cultural contexts of both languages.

INALCO

Exchange Program, French & Russian Language

2016 - 2016

Participated in an Erasmus exchange program at INALCO in Paris. Focused on enhancing linguistic skills and cultural understanding in French and Russian.

Jagiellonian University

Bachelor's Degree, Middle East Studies with Arabic Language

2011 - 2014

Completed a Bachelor's degree program at Jagiellonian University in Cracow. The curriculum focused on Middle East Studies and included intensive study of the Arabic language.