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Cristina Buendia

@cristinabuendia

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I resolve complex customer operations cases and turn recurring friction into scalable process improvements.

Spain

Message

What I'm looking for

I'm looking for a remote, international role where I can own complex customer operations cases, collaborate across teams, and turn recurring friction into documented, scalable improvements.

At Pure Electric, I owned high-volume customer cases from first contact through investigation, resolution, and follow-up. I coordinated with IT, Sales, Marketing, Logistics, Warehouse, Designers, and Mechanics to close complex operational gaps, cutting unnecessary workshop visits by 37% and growing the Spanish repair partner network by 22%.

Across L’Oréal Luxe, MAC Cosmetics Travel Retail, and cultural service coordination, I’ve built customer trust through clear communication, training, documentation, and practical cross-functional delivery. I’m comfortable working remotely across borders and turning recurring issues into repeatable solutions.

Experience

Work history, roles, and key accomplishments

Brand Ambassador / Customer Experience & Operations

Pure Electric

Jan 2021 - Jan 2025 (4 years)

Managed high-volume customer enquiries end to end, investigated product and operational issues, and coordinated with cross-functional teams. Drove process improvements that cut workshop visits by 37% and grew the Spanish repair partner network by 22%.

Zendesk Shopify Slack Case Management Process Improvement Cross functional Coordination Root Cause Investigation Client Communication Documentation Escalation Management Stakeholder Management Partnership Management

Service Coordinator

Reina Sofía Museum & CaixaForum

Jan 2019 - Jan 2020 (1 year)

Coordinated services and operations at cultural institutions.

Customer Experience / Retail Operations / Training

L'Oréal Luxe

Jan 2015 - Jan 2019 (4 years)

Managed relationships with retail teams across 22 Sephora locations, delivered product education and training, and coordinated schedules and operational requirements. Coached retail teams to improve customer experience and service consistency.

Retail Operations Training Customer Experience Stakeholder Management Coaching KPI Monitoring Communication Skills

Retail / Customer Experience / Operations

MAC Cosmetics (Travel Retail)

Jan 2009 - Jan 2015 (6 years)

Managed customer experience and daily operations in international airport retail environments, coordinated promotional events and product launches, and coached team members on product knowledge and service standards.

Retail Operations Customer Experience Event Coordination Coaching Product Knowledge Customer Service