At Vialto Partners, I coordinate client journeys across international mobility and tax processes, from onboarding to case completion. I monitor for bottlenecks, delays, and communication gaps that affect the customer experience.
I’ve proposed and implemented workflow improvements, including AI-supported solutions, to reduce manual tasks and improve operational efficiency. Daily client interactions help me spot recurring questions and pain points, which I use to improve communications, documentation, and internal workflows.
My background in UX and Gestalt Art Therapy shapes how I approach customer experience: through qualitative observation, empathetic interviewing, and understanding needs beyond explicit requests. I’m comfortable working with international, remote-first, English-speaking teams.
