I've supported U.S. contractor clients remotely at Omega Insurance Agency LLC through English and Spanish chat, WhatsApp, email, and CRM workflows. I manage lead follow-up, documentation requests, appointment scheduling, status updates, and accurate records for quotes and policy servicing.
Across HireHoratio, IntouchCX, and TDCX, I've resolved technical issues, guided customers through rewards and inquiries, supported agents on the floor, and improved performance. I've been recognized as a top performer and top seller.
I bring effective communication, de-escalation, critical thinking, and cross-functional coordination to create smoother customer experiences.
