Looking for a job

Chester Mancipe

@christianmancipe

Operations & data lead. 5 yrs with U.S. companies. Lead a 20-person team, build KPIs & dashboards. Bilingual EN/ES, U.S. hours from Colombia.

Colombia

Message

At Colombo Japonés, I built the sales department from the ground up, including its SOPs, sales process, KPIs, scripts, and performance tracking. I also rebuilt WhatsApp as an appointment-booking channel and match inbound leads to closers’ live availability.

At Hire Horatio, I led daily operations for healthcare, insurance, and order-tracking accounts, designing KPIs and real-time dashboards for performance and coverage. My background also includes hospitality management and financial administration, and I’m currently enrolled in a Marketing & Product Sales professional course.

Experience

Work history, roles, and key accomplishments

Current

Sales Lead & Appointment Setter

Current

Colombo Japonés

Apr 2026 - Present (5 months)

Qualified inbound leads and booked appointments with closers, built the sales department from scratch, and optimized the WhatsApp funnel for appointment booking.

Lead Qualification Appointment Booking CRM 11am CRM Sales Scripting Objection Handling Funnel Optimization team training Meta Ads Automation

Operations Team Lead

Hire Horatio

Nov 2024 - Oct 2026 (1 year 11 months)

Led daily operations for healthcare, insurance, and order-tracking accounts, designed KPIs and dashboards, and managed a team of agents.

Operations Management KPI Design Dashboarding Real time Reporting Heatmaps Team Management Coaching Performance Improvement

Manager

L'Arrosseria

Apr 2024 - Nov 2024 (7 months)

Managed daily operations, staff scheduling, and service quality, controlled inventory and budgets, and led the floor team.

Operations Management Staff Scheduling Inventory Control Budgeting Team Leadership Customer Service

Administrative & Accounting Assistant

BRINKS Colombia

Oct 2021 - Mar 2024 (2 years 5 months)

Provided administration, accounting support, and customer service for U.S.-based financial operations, managing inventory, budgeting, payroll closing, and reconciliations.

Accounting Administration Customer Service Inventory Management Budgeting Payroll Reconciliations