Nicolás Ramírez
@nicolsramrez1
Customer Service & Sales Representative at ASURION who supported customers in English and Spanish across service and sales.
ColombiaWhat I'm looking for
At ASURION, I provided customer service and sales support, helping customers identify their needs and find appropriate solutions.
I handled inquiries, complaints, troubleshooting, and service requests while following established processes and performance metrics.
At INTOUCH 24/7, I supported customers through chat, managing multiple interactions and escalating issues when required.
At TELEPERFORMANCE, I handled customer inquiries and service requests in a high-volume BPO operation. I’m seeking customer-facing BPO opportunities across customer service, sales, back-office, and operations support.
Experience
Work history, roles, and key accomplishments
Provided customer service and sales support in a high-volume BPO environment, assisting customers with products and services, handling inquiries, complaints, and troubleshooting while maintaining quality standards.
Customer Service Representative – Chat Support
Intouch 24/7
Oct 2023 - Jan 2024 (3 months)
Provided customer service through written chat channels in a fast-paced BPO environment, managing multiple interactions while maintaining accuracy and response-time standards.
Provided customer service and support in a large-scale BPO operation, handling inquiries, problem resolution, and service requests while meeting quality and productivity targets.
Education
Degrees, certifications, and relevant coursework
Colegio Mayor de Occidente
High School Diploma, General Studies
Completed high school education, earning a High School Diploma in 2017.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
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